Program Coordinator (Student Services Professional II), Office of Black Student Success

Job Summary

Under the Division of Student Affairs and the general supervision of the Director of the new Office of Black Student Success (OBSS), Program Coordinator of OBSS identifies and mentors' students on routine matters using the African American (AA) Data Dashboard, Educational Advisory Board (EAB), and other methods to bring students in for services when needed.

The program coordinator supports the OBSS in moderately complex professional student service work by utilizing knowledge and judgment of principles, techniques, standards, guides, and professional skills to advise students.

Services are provided through student peer mentorship programs, leadership training, retention activities, educational curriculum presentations, direct student advising / counseling, and other services.

Help support current CSUSB students in their quest for financial literacy and work with established partners to support student needs.

Duties and responsibilities

Direct Student Support

Coach and mentor students in partnership with the Office of Black Student Success through 1 : 1 appointments, group sessions, activities, and events.

Support with student retention by connecting them to CSUSB resources including but not limited to (a) financial aid support and scholarships, (b) academic advising support, (c) career services, (d) internship and fieldwork placements, (e) basic needs, (f) research opportunities, (g) Health services and CAPS, (h) community resources, (i) other services depending on needs expressed.

• Identify and encourage student engagement in activities / programs that compliment students’ academic needs.
• Maintain effective working relationships, serving as a liaison with a wide range of students, faculty and the general public regarding the Office of Black Student Success.
• Plan and present to students and families as needed within the k-12 districts, and work alongside recruitment and admissions towards enhancing the Black student population.
• Work with the Director to enhance peer mentoring for Black students.
• Assist the Director in developing a faculty and student mentorship program, which will include the design, pairing, outreach, support, and monitoring for the program.
• Use the African American (AA) data Dashboard, Educational Advisory Board (EAB), and other methods to identify students in need of services.

OBSS Support

• Establish effective working relationships with campus partners when needed to support the Office of Black Student Success and ensure that academic progress is shared, accurate, and consistent for each student.
• Participates in on and off campus community meetings, trainings, and events as directed to enhance the work of the Office of Black Student Success.
• Support the Director with the coordination and implementation of events, workshops, programming, educational presentations, and philanthropic efforts, as needed.
• Assists the Office of Black Student Success Director in data collection and report development, as needed.
• Serve as a liaison to on-campus and off-campus partners and collaborators for the Office of Black Student Success, as needed.
• Provide general supervision, coaching, guidance and assist in providing input into performance evaluations for Student Assistants, part time staff, volunteers and / or interns, as needed.
• Attend appropriate conferences and / or professional development training, as required.
• Participate in campus events related to the Office of Black Student Success (such as orientation, and cultural events), as requested by the Director.
• Collaborates and participates in Academic Advisor trainings, Division of Student Affairs (DSA) events, meetings, as requested.
• Maintain student records in compliance with the U.S. Department of Education Guidelines, Family Educational Rights and Privacy Act (FERPA) and institutional policies.

Other Duties as Assigned

Perform other classification related duties as assigned duties to support the operations of the Division of Student Affairs, as directed by OBSS Director and division leadership.

Minimum Qualifications : Required Education and Experience

Experience : Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field;

experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job related field may be substituted for one year of the professional experience.

Education : Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field.

Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year for year basis.

Required Qualifications

Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management.

General knowledge of research and interview techniques; and of the principles of individual and group behavior.

• Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements;
• obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data;
• advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi aged value systems and work accordingly;
• establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts;

and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.

Demonstrated ability to make decisions and carry through actions having implications with regard to other

program or service areas Services Office

Preferred Qualifications

• Master’s degree, preferred.
• Knowledge of PeopleSoft, preferred.
• Knowledge and understanding of the Council for the advancement of Standards (CAS) for Academic Advising
• Experience and knowledge working with the target population.
• Experience and knowledge of working in higher education, with the ability to understand and operate in a variety of organizational structures.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Proficient in Microsoft Office Applications.
• Ability to understand current trends in Academic Advising and higher education.
• Ability to understand and communicate policies and information related to the population being served.
• Comprehensive knowledge of applicable university infrastructure and policies and procedures.
• The ability to independently handle multiple projects and priorities.
• The ability to learn, interpret independently, and apply a variety of complex policies and procedures along with the ability to identify deviations from applicable policies.
• The ability to work professionally, collaboratively, and collegially with a diverse group of people, clients, and co-workers, is required.
• The ability to maintain confidentiality and safeguard sensitive information.
• Active problem-solving skills along with effective and sensitive interpersonal skills.
• The ability to recognize and advocate for solutions that yield programmatic progress and improvement.
• Ability to work independently or in a team. Interact effectively and work collaboratively with other departments.
• Ability to listen and positively respond to student requests.
• Ability to exercise considerable judgment in the application of college policies and procedures.
• Ability to interpret instructions furnished in written, oral, diagram or schedule form.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to manage multiple tasks and successfully meet deadlines.
• Ability to be creative and innovative.

Compensation and Benefits :

Anticipated Hiring rate : $4,841 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year.

Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found .

Position Information :

Work status : Full-time / Exempt / Probationary

Academic year schedule : Monday through Friday (8 : 00 am 5 : 00 pm), some evenings / weekends.

Summer schedule : Monday through Thursday (7 : 00 am - 5 : 30 pm), some evenings / weekends.

First considerations will be given to candidates who apply by Tuesday, July 2, 2024, and will continue until the position is filled;

however, the position may close when an adequate number of qualified applications are received.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).