JOB SUMMARY :
The Receptionist will provide extraordinary service when communicating with all constituents contacting or visiting our office via phone, or in person.
The receptionist must provide empathetic, efficient and accurate service. They will also handle a variety of clerical tasks.
PRINCIPAL DUTIES AND RESPONSIBILITIES :
- Answer incoming phone calls and operate telephone console to screen and route calls to appropriate individual or department
- Greet visitors in a professional and friendly manner, and announce visitors to personnel; Visitors are not permitted past the receptionist area unaccompanied and must have an appointment
- Maintain visitor log, provide visitor badges and track return of badges
- Keep reception area environment professional and tidy; discourage gathering in that location
- Handle times of heavy call volume
- Provide accurate information to callers
- Maintain knowledge of all systems, website and online benefits portal
- Perform special projects when requested by management
- Employer indexing
- Process returned mail
- Input change of address into the system
- Regularly communicate with the Contact Center Supervisor
- Other duties as assigned
PERFORMANCE STANDARD :
- Must be able to handle high volume of telephone calls as well as greeting and managing visitors accurately, efficiently, and courteously
- Must maintain a professional appearance and demeanor at all times and must be dressed professionally.
QUALIFICATIONS :
- 2+ Years of reception experience preferred
- High School diploma required, some college preferred
- Listens well with the ability to communicate effectively in both written & verbal communications
- Demonstrates ability to manage stressful situations while maintaining a flexible, positive and cooperative demeanor
- Responds promptly to operations leaders and stakeholders to facilitate informed decision making.
- Presents a professional image in the office
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