Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Each franchisee is responsible for ensuring compliance with local, state and federal law.
Member Services Representative Afternoons
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Future Opening: Morning Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Future Opening: Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Receptionist
The Receptionist is responsible for meeting and greeting visitors and customers at Reception, and directing them to their appointment or meeting place. ...
Youree Call Center Customer Service Representative
FSNB is currently hiring full time Call Center Customer Service Representatives to join our team at our new Call Center in Shreveport, LA. Customer Service Representative Requirements:. Customer service experience is a plus. We are a full-service bank which has been family owned and operated for ove...
Assistant Store Manager/Key Carrier
Designed to drive comp sales through consistent leadership of daily priorities in order to create a great customer and associate experience.Ensure: leaders are visible on the sales floor at all times.Effective two-way communication takes place between management and associates.Tasks are completed in...
Team Member: Service Champion
Team Member behaviors include:. Working well with teammates and accepting coaching from management team. You enjoy people and providing friendly, accurate service to customers as well as your teammates and managers. Communicating with customers, teammates and managers in a positive manner. ...
Personal Fitness Trainer
Are you passionate about fitness and dedicated to helping others achieve their health and wellness goals? Join our team as a Personal Fitness Trainer and make a positive impact on people’s lives through personalized training programs and guidance. Previous experience as a group fitness instructor or...
Medical Receptionist
We are seeking a Front office medical receptionist/Administrative Assistant who is motivated and energetic to join our team! You will be answering incoming calls, greeting and checking in all patients for office appointments, scanning insurance cards, entering all demographic information into the el...