Patient Scheduler, Radiology Department

Job Description

Join UChicago Medicine, as a Scheduler in our Radiology Patient Access Department.

Under general direction, assists in maintaining continuity in the day-to-day operations by coordinating exam schedules per departmental guidelines.

Provides a single point of service for patient registration, insurance verification / pre-certification, and scheduling.

Assists in the maintenance of patient databases and maintains statistics and indicators.

Essential Job Functions :

• Assists in maintaining continuity in the day-to-day operations through coordination of exam schedules per departmental guidelines
• Provides a single point of service for patient registration, insurance verification / pre-certification, and scheduling
• Answers and directs internal and external phone calls, schedules appointments, obtains authorization from managed care companies to cover outpatient services
• Works with UCMC managed care office to identify and interpret contracts governing patient care.
• Performs all outpatient registration functions, including interviewing patients by telephone or in person to collect demographic, guarantor, insurance and financial data required for billing
• Communicates preparation instructions, assists department managers in prioritizing exam requests, and triages urgent requests to appropriate departmental leadership to expedite service
• Manages appointment schedules to fill any available vacant appointment time
• Reschedules and follow-up with patients who missed scheduled appointments, and confirms patient appointments
• Communicates with outside institutions to ensure the proper transfer of appropriate reports
• Responsible for managing exam results and mailing same to patients
• Handles confidential information consistent with Federal HIPAA legislation, and all other applicable federal, state, local, and institutional regulations with regard to confidentiality

Required Qualifications :

• High School Diploma or equivalent and medical terminology certification
• Two or more years of experience in office environment
• Experience working with computer and various software programs
• Knowledge of scheduling templates, insurance verification, and third party collection procedures
• Knowledge of hospital billing and collection processes

Preferred Qualifications :

• Previous healthcare experience
• Ability to solve problems independently, performs multiple tasks simultaneously, exercise good judgment, and work effectively in a team environment
• Excellent customer service and interpersonal skills requiring tact, discretion, and maintaining patient confidentiality
• Excellent verbal and written communication
• Ability to attend mandatory training classes offered by the Medical Center after hours or on weekends, with advance notice

Position Details :

• Job Type / FTE : Full-time
• Shift : 9 : 30am-6pm or 11am-7 : 30pm
• Unit / Department : Radiology Patient Access
• CBA Code : 743 Clerical - Grade 11

In this role, we anticipate that you will generally work approximately 40 hours per week. We anticipate that you will generally be scheduled to work 12hr shift, from approximately 7 : 00pm - 7 : 30am and will not be scheduled for on-call shifts.

The days of the week that you are scheduled will vary depending on the week, but we anticipate that you will be scheduled to work on weekends (Saturday and / or Sunday) only every other week.

Must comply with UCMC’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process.

This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law.

Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.