Associate Manager, Customer Success Accnt. Mgr.

Job Description

Job Description

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps

and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

Job Duties

• Leads a team of typically 4-6 Customer Success Account Managers driving overachievement and goals with coaching, performance management, engagement, and career development
• Coaches team members to improve their results
• Nurtures a positive team environment, in alignment with Veeam's Core Values
• Manages team performance against quotas and sales forecasts, executes operating plans and ensures sales objectives are met
• Drives revenue and contributes to the continued growth of Veeam through consistently achieving individual and team quotas
• Monitors daily activity of Customer Success Account Managers, including sales activities and use of Veeam's customer relationship management system (Salesforce.com)
• Drives metrics regarding performance of renewal rates, prepaid maintenance and upsell / cross-sell activities
• Collaborates with field sales employees on territory division of labor and sales execution
• Grows maintenance revenue through improving renewal practices
• Handles customer and partner escalations
• Drives positive change in the department, looks to maximize the entire departments performance through analysis and process improvements

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The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate's expectations, experience, education, scope of responsibility for the role, and the current market demands.

United States of America Pay Range

$83,900 $119,800 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law.

All your information will be kept confidential.

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By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.