eCommerce Solutions Program Manager

Overview

Lennox (NYSE : LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation.

Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

Join nearly 10,000 employees worldwide who build our heritage of integrity and innovation. At Lennox International, we make your home, your businesses, and your work, a better place.

Job Description

The IT Program Manager Lead will manage the organization's portfolio of interdependent IT projects. The Program Manager will also oversee all aspects of assigned programs throughout project lifecycles to ensure completion within the defined scope, quality, time, and cost constraints.

The lead supervises individual project managers and ensures accurate resource allocations throughout the program. The lead also leads multidisciplinary personnel teams at various levels, vendors, and clients to create and deploy successful programs.

LI-RM1 #LI-Hybrid

Qualifications

• A bachelor's degree or an equivalent combination of education and experience is required.
• At least 8 years of related experience is necessary.
• Good understanding of the business cases behind the company's portfolio of projects is a must.
• Stay updated with industry trends, emerging technologies like AI / ML, MARTECH, and best practices in e-commerce, while sharing knowledge and driving innovation within the organization.
• Solid B2B E-Commerce Business Solutions knowledge is required, along with the ability to collaborate with cross-functional teams, including IT, marketing, and sales.
• Lead the design and implementation of end-to-end e-commerce solutions, encompassing user experience, product catalog management, shopping cart functionality, payment gateways, order management systems, and logistics integration.
• Conduct thorough analysis of existing systems and processes to identify areas for improvement, recommending innovative solutions to enhance operational efficiency and customer satisfaction.
• Monitor and report on key performance indicators (KPIs) related to e-commerce operations, providing insights and actionable recommendations for optimization.
• Create a detailed business analysis document that can outline the problems, opportunities, and solutions.
• Project budget analysis and reporting, estimation, and resource planning are part of the responsibilities.
• Must be able to engage project team members to complete tasks and meet deadlines without direct managerial authority.

WHAT WE OFFER :

At Lennox, our greatest assets are our employees. We are committed to providing limitless opportunities for growth and development, largely promoting from within the organization.

This position is ideal for anyone looking for a diverse working environment with long-term growth possibilities.

BENEFITS :

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company matching
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program
• And much, much more!

WE VALUE DIVERSITY :

Here at Lennox, we believe that diversity and inclusion are critical to our success as a global company. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential and empower them to be their authentic selves.

Lennox is an equal-opportunity employer.