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Customer Support Technician

VirtualVocations
Aurora, Illinois, United States
Full-time

A company is looking for an Associate Customer Support Technician to join their Accounting Support team.Key ResponsibilitiesProvide customer support via phone, email, and chat for software and hardware inquiriesTriage and troubleshoot accounting software issues to resolve customer problemsDocument issues and escalate unresolved problems to the appropriate support levelRequired Qualifications1 year of customer service experienceExperience working with personal computers and Microsoft applicationsHigh school diploma or equivalent;

Associate's or Bachelor's degree preferredExperience in a real-time customer support center is a plusFamiliarity with accounting software and case management systems is advantageous

1 day ago
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