Sr. Manager, Workplace Experience

All candidates should make sure to read the following job description and information carefully before applying.

Senior Manager (EARS), Workplace Experience

Electronic Arts

Redwood City - Onsite

About Workplace Experience (WE)

Workplace Experience is focused on helping our people connect and create through inclusive workplaces and experiences, wherever they work.

About the Position

Reporting to the Workplace Experience Director (US / LATAM), you and your team exist to deliver and support excellent experiences for our people through our environments, services, and gatherings.

Your team is tasked with facilities management, health and safety, workplace design, onsite and contracted services, and employee community and events.

Responsibilities :

Partner with the Director on the creation and transformation of an optimized workplace environment at the EA Headquarters that builds community, brings people together, maintains a safe, secure and healthy workplace, and ensures a productive and engaging setting.

Use thoughtfulness and creativity to develop our space, our culture, and our employee experiences to enhance employee engagement and demonstrate EA values.

• Lead the Workplaces site team focusing on team goals and customer service. Manage the operational budget including the monthly analysis and forecasting for site operations and of our vendors including the onsite gym, cafe, and childcare center.
• Develop relationships with Executives and local leadership to understand the dynamic requirements and anticipate any inefficiencies or quality issues and quickly resolve them.

Oversee the relationships with both external third-party service providers and internal customers for employee and site services to ensure departments receive appropriate service levels at the right cost.

• Review performance metrics to monitor usage, productivity of staff, and client satisfaction and make recommendations. Follow controls for spending and vendor selection.
• Develop and implement new and improved standards or processes to support a culture of continuous improvement and to improve the employees’ workplace experience.
• Maintain statutory standards and understand the associated environmental and occupational risks and liabilities.
• Communicate upwards to Executives and business leaders.
• Participate in construction and design projects by representing local needs, partnering with COEs for agreed roles and responsibilities.

Plan and complete move-in activities, including implementing change management and communication plans.

• Represent requirements of the business leaders, teams, site, and culture for changes to programs, site, and building.
• Engage with the local site governance group and business partners to allow you to develop, articulate and fulfill the vision for the EA headquarters and assess the resources needed to deliver it.
• You will partner with global COE's on matters such as Capital Projects, Real Estate, Safety, Security, and Workplace Design.

You Will Need :

• 8+ years experience in Workplace Experience, hospitality or facility operations and demonstrate experience leading large-scale site operations.
• Experience designing and implementing Workplace solutions to resolve challenges and driving improvements to existing challenges.
• Knowledge of workplace trends.
• Understanding of business operations to enable you to empathize with the challenges our teams face.
• You can navigate obstacles creatively and advocate for decisions.
• Business, finance, and management knowledge.
• Effective partnership capabilities with the ability to understand individuals & groups at varying levels within the organization.
• Strong project management skills with a proven track record of delivering against targets and objectives.
• Experience developing relationships and adapting your style for different audiences.
• Experience leading teams and partners through change effectively.

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