Retail E-commerce Sales Manager

Job Description

Job Description

Retail Ecommerce Sales Manager

We are looking for a full-time, experienced and self-motivated Retail Ecommerce Sales Manager to join our Sales Team to driving online sales growth, optimizing the Company’s digital presence, and ensuring exceptional customer experience for all retail accounts.

Hampton Products is a leading North American provider of both residential and commercial security and door hardware, builder’s hardware, cargo management, and portable security products.

Founded in 1973, Hampton Products provides industry-leading customer service and retail metrics. Hampton’s products are available in major retail stores in North America under the Brinks, Keeper, Universal Hardware and Wright Products brands.

For more information, please visit https : / / www.hamptonproducts.com / .

Essential Duties and Responsibilities :

• Develop and implement sales strategies to achieve and exceed retail e-commerce sales targets.
• Collaborate with HPI Account Leaders to build and nurture strong, long-term relationships with online merchants.
• Collaborate with the finance team to build the Annual Sales Budget and ensure accurate sales forecasting.
• Monitor online retail sales performance and analyze key metrics to identify opportunities for improvement. Present recommendations and execute once approved.
• Collaborate with Segment (channel marketing), Commercial Finance and marketing agencies to execute promotional campaigns, new product launches, and growing core items.
• Manage the online product catalog to ensure accurate product listings, descriptions, and online retail pricing.
• Coordinate with customer service, forecasting, operations, and global supply teams to ensure product availability and timely order fulfillment.
• Monitor product performance and provide feedback and recommendations to the product development team to drive continuous improvement.
• Stay up to date with industry trends, competitor activities, and market developments to identify new opportunities.
• Conduct regular market research to understand customer needs and preferences.
• Provide insights and recommendations to improve the overall retail e-commerce strategy.
• Generate and present to sales and marketing regular reports on sales performance, customer behavior, and website analytics.
• Track online POS metrics, including sell-in, sell-thru, product reviews, return rates, etc. and provide performance summaries and reporting against key performance indicators (KPIs).
• Work closely with Business intelligence to create accurate and easy to understand reports.

The successful candidate will have the following :

Bachelor's degree (B. A.) from four-year college or university; and no less than 4 years of progressive experience managing retail ecommerce accounts, or same length of progressive experience in commercial finance;

or equivalent combination of education and experience.

• Solid Experience managing customer feedback and nurturing individual customer relationships successfully.
• Exceptional communication skills, both written and in-person with the utmost attention to detail.
• A customer service-oriented mindset, with a strong ability to identify the wants, needs and expectations of the customer to meet them with the company’s offerings.
• Demonstrated strong business acumen, with the ability to think and act strategically.
• Exceptional data analysis skills with the ability to derive meaningful, actionable insights.
• Ability to work cross functionally with various internal and external teams.
• Strong project management skills, self-starter and successful at leading projects with little supervision.

Don’t let this job get away. Many feel that Hampton Products is a special place to work, and our core values are the primary reasons for that feeling.

These core values (Inspiration, Caring and Innovation) are the soul of our company, and they are what set us apart. If this resonates with you, here’s your chance to work for an outstanding company that really cares about its employees as well as its customers.

If you are interested, please apply here : https : / / hamptonproducts.com / careers

Hampton Products International Corporation is an equal employment opportunity employer .