Bilingual IT Support Specialist - Coral Gables

Job Description

Job Description

Salary :

Bellwether is an established IT managed service providerserving small to medium-sized businesses across the region. We have been providing our clients with leading IT support and strategy for over 44 years.

Our employee-centric culture has led to Bellwether being named one of the Top Workplaces" by the Times-Picayune year in and year out.

We are especially proud of this recognition as it is voted on by our employees.

The Bilingual Support Analyst (Spanish / English) will be the first point of contact for all IT issues for our customers.

We are looking for a quick-thinking, friendly, problem-solver to join our team as a support agent. Our Can Do associates will field customer calls, emails and trouble tickets, troubleshoot, document and resolve IT-related issues based on solutions found in the knowledge base.

Primary Responsibilities :

• Manage deployment for enterprise-level workstations and tablets.
• Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications.
• Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and / or 3rd party technical support providers.
• Work with users to clarify information and set proper expectations.
• Report any quality-related or client-related issues to management.
• Active Directory user management.
• Foster a team approach to meeting the objectives of our clients.
• Other responsibilities as assigned

Requirements for this full-time position include :

• Fluency in both English and Spanish (reading, writing, speaking)
• Minimum of two (2) years supporting end-users in a tech support environment
• Working knowledge of current Microsoft desktop operating systems.
• Working knowledge of current versions of Microsoft Office.
• Maintenance of one of the following certifications : Comp TIA A+, Network+, Security+.
• One year of IT support experience, whether paid or unpaid.
• Great written and verbal communication skills. Must be personable and good on the telephone.
• Ability to drive and handle moving PCs and other IT-related equipment.
• Ability to develop and manage client relationships.
• Ability to multi-task in a fast-paced environment.
• Strong time management and organizational skills.
• Some college coursework is required, a degree is preferred.
• Must be a team player.

Beneficial Knowledge :

• Experience with current versions of Windows Server
• Knowledge of networking technologies, such as routers and switches, LAN / WAN protocols (including Ethernet), and VPN / RDP protocols, is a plus.

This is a full-time position with a growing company. We encourage both professional and personal growth in a friendly, business casual working environment.

Company-sponsored employee events. Service-based bonuses. Health, Vision and Dental insurance benefits, 401k, paid vacation and holidays, certification & mileage reimbursement.