A company is looking for a Senior Tech Support Specialist to support clients globally within a Desktop-as-a-Service (DaaS) environment.
Key ResponsibilitiesAct as the second line of support and escalation point for client issuesInvestigate problems, identify solutions, and document findingsImplement automation improvements to reduce repetitive issues and prevent future occurrencesRequired QualificationsOver 5 years of experience in a Managed Service Provider (MSP) or similar environmentProficient in SQL Server, firewalls, virtualization, RMM tools, Office 365, and AzureExperience with a variety of third-party applications and servicesAbility to explain technical terms in a non-technical mannerStrong understanding of Great Customer Experience
Senior Tech Support Specialist
A company is looking for a Senior Tech Support Specialist to support clients globally within a Desktop-as-a-Service (DaaS) environment. ...
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