Case Management GenAI Product Lead - VP

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About Citi :

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.

Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients’, best interests.

Our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience.

The Case Management Gen AI Technology Product Lead is responsible for leading the product development life cycle from conceptualization to delivery.

Responsibilities include :

• Strategic Planning and Leadership :
• Set strategies and priorities based on industry trends and emerging technologies.
• Provide leadership in strategic planning for technology products.
• Cross-Functional Collaboration :
• Collaborate with cross-functional partners in engineering, product, policy, legal, and other internal groups.
• Counsel these partners on communications considerations for product updates.
• Market Insight and Business Solutions :
• Recognize business problems and propose strategic solutions.
• Explore revenue-generating and cost-saving opportunities.
• Generative AI Knowledge :
• Understand Generative AI techniques, algorithms, and applications.
• Work closely with data scientists and engineers to develop AI-driven HR solutions.
• Ensure compliance with ethical and privacy standards in AI applications.
• Communication and Content Creation :
• Act as a creative thought leader within the Product Management Team.
• Subject Matter Expertise :
• Be knowledgeable about HR processes, employee lifecycle, and workforce analytics.
• Own the design and development of Generative AI-powered HR applications.

Qualifications :

• 6-10 years' experience working with HR processes including employee lifecycles, handbooks, and case management.
• 3-5 years' experience in Product Management and Agile Methodology.
• A strong understanding of AI / ML concepts, including Retrieval Augmentation Generation (RAG), Natural Language Processing (NLP), and recommendation systems.

Preferences :

Strong analytical and problem-solving skills.

Education :

Bachelor’s and / or master’s degree in computer science, Data Science, Engineering, Business or related fields.

Certifications :

• Scrum Product Owner (a plus)
• Project Management Professional (PMP) certification (a plus).

Job Family Group : Technology

Job Family : Business Analysis / Client Services

Time Type : Full time

Primary Location : Tampa, Florida, United States

Primary Location Full Time Salary Range : $103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including : medical, dental & vision coverage;

401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Anticipated Posting Close Date : Oct 09, 2024

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi .

View the EEO is the Law poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting .

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