REVENUE SERVICE CENTER MANAGER II - SES - 73005071

Requisition No : 839862

Agency : Department of Revenue

Working Title : REVENUE SERVICE CENTER MANAGER II - SES - 73005071

Pay Plan : SES

Position Number : 73005071

Salary : $56,331.00 - $126,995.28 / annually

Posting Closing Date : 11 / 05 / 2024

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Florida Department of Revenue

Child Support Program

Revenue Service Center Manager II - SES

Orlando

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures.

The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

To learn more about the Department of Revenue’s excellent array of benefits, including career training , tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY :

This position manages a team of 3 highly qualified team members and has leadership responsibility for 93 positions serving Orange County.

If you enjoy working with teams, data and problem solving, this may be the position for you. Your duties would include :

• Providing leadership and direction to service center team members to ensure the operation of the service center remains within the guidelines of the Department’s policies, procedure, mission and values.
• Working with Region Manager to develop, implement, and monitor operational plans that align with and support the Program’s strategic initiatives.
• Align resources throughout the service center to support initiatives.
• Communicate the strategic planning process to managers and team members so that all levels understand the benefits derived from focused strategic initiatives to achieve the top performance for the customers served.

MINIMUM REQUIREMENTS :

• Currently employed with the Florida Department of Revenue.
• Two (2) years of supervisory experience to include motivating, mentoring, developing and directing team members.
• Two (2) years of managing operations, to include planning, organizing, reviewing performance data, coordinating staff work, setting unit performance goals and budgeting.
• Two (2) years of experience performing personnel management functions such as recruitment, performance reviews, professional development and corrective actions.
• Two (2) years of experience building positive relationships with staff, external partners and customers.
• Two (2) years of experience communicating through a variety of methods (report writing, public speaking, presentations) to a diverse internal and external audience.

SPECIAL NOTES :

• This position is part-time telework eligible after training and an acceptable level of proficiency is reached
• No skills assessment will be administered. An alternative screening matrix will be used to determine which candidates will receive an interview.

SALARY : $56,331.00 - $126,995.28

BENEFITS :

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION : David Gillen, (321) 347-3095, [email protected]

SCREENING DISCLAIMER : Your responses to qualifying questions must be verifiable by skills and / or e xperiences you stated on your candidate profile and / or resume.

CANDIDATE POOL : Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS : You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER : Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.

For more information, please visit the SSS website at http : / / www.sss.gov .

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735).

Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.

0455, F.S., Drug-Free Workplace Act.