Program Coordinator - LifeLong Cares

Program Coordinator - LifeLong Cares

Job Locations US-CA-Berkeley

2024-5810

Overview

The Program Coordinator - LifeLong Cares promotes care integration and quality of life for patients with serious illness.

This position includes both direct contact with patients as well as operational planning and management functions.

This is a full time, 40 hours / week, grant funded, benefit eligible position.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community.

Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities.

Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation : $26 - $30 / hour. We offer excellent benefits including : medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families;

our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer.

Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Responsibilities

Intake & Outreach

• Accept and process referrals into the program, including completion of initial assessments
• Use health records and analytics tools to identify patients eligible for the program
• Conduct outreach to promote program visibility and support access to care
• Establish working relationships and provide ongoing support for collaborations with Community Based Organizations and other care partners that provide resources to patients
• Operational Planning & Management
• Participate in planning for program operations, expansion and sustainability
• Identify training needs and coordinate training programs to expand LifeLong's capacity to provide quality care to the population served;

Assist with onboarding and training new program staff

• Orient staff to Epic electronic health record (EHR) workflows to ensure consistent and reliable documentation
• Promote diversity, equity, and inclusion in support of patients and staff
• Engage the voices of patients and / or caregivers in the design and delivery of services
• Program Monitoring, Evaluation and Quality Improvement
• Provide ongoing program oversight to ensure consistency and quality of services; may include regular internal audits to ensure program documentation, charts, and reports are accurate and complete
• Support quality improvement efforts including tracking of performance indicators; test and implement changes to meet established goals, including patient satisfaction and clinical outcome measures
• Review and maintain up-to-date and accurate knowledge of best practices in care for the population served, which may include emerging research
• Support and troubleshoot billing and / or documentation issues to optimize program revenue
• Case Management
• Assist team with patient panels as needed, aiding with linkage to relevant services and education; and communicate with patients' care team members, external partners, and identified social supports.
• Keep current on community resources and social service supports relevant to the population served.
• Meet and engage with patients to build effective relationships and assess strengths and needs through use of standard screening tools and health and social services records review;

may include visits with patients in the home or other off-site locations.

Understand the program's functions to support and cover for other program staff as needed.

Qualifications

• Familiarity with needs of adults with serious illness as well as supportive services for this population
• Demonstrated ability and sensitivity to working with diverse low-income populations with various educational, lifestyle, ethnic, and cultural origins.
• Strong organizational, administrative, multi-tasking, prioritization, and problem-solving skills.
• Ability to be flexible and adaptive to change as well as persistent in completing complex tasks.
• Demonstrated effectiveness in managing projects, meeting deadlines, and working collaboratively with various stakeholders.
• Clear and concise communication skills - written and oral - as well as exceptional interpersonal skills.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, and other web-based applications and health information technology, including databases.
• Ability to work with individuals and organizations at the local level to build collaborative relationships
• Ability to seek direction / approval on essential matters, yet work independently using professional judgment and diplomacy.
• Work in a team-oriented environment with different work styles and support needs.
• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
• Ability to see how one's work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Make appropriate use of knowledge / expertise / connections of other staff.

Job Requirements

• At least three years of progressively responsible work experience in a community-based health care or non-profit social service capacity
• Previous work providing services to people with complex health and / or social services needs
• Proficiency in Microsoft office products and ability to learn Epic electronic health record (EHR)

Job Preferences

• Bachelor's Degree in Social Work or another Health or Human Services field.
• Experience with palliative care, hospice, or other program serving people with serious illness
• Experience with Epic EHR
• Access to reliable transportation
11 days ago