Mortgage Servicing Manager

Job Description

Job Description

Job Summary :

The Non-QM Subservicing Manager is responsible for overseeing the day-to-day operations of the Non-Qualified Mortgage (Non-QM) subservicing portfolio.

This role ensures that all aspects of loan subservicing comply with company policies, industry regulations, and investor guidelines.

The manager will lead a team, collaborate with external subservicers, and work closely with other departments to optimize performance, mitigate risks, and enhance customer satisfaction.

Key Responsibilities :

Portfolio Management :

• Oversee the Non-QM loan subservicing portfolio, ensuring timely and accurate processing of payments, escrow management, and customer service.
• Monitor subservicer performance and adherence to service-level agreements (SLAs) and investor requirements.
• Conduct regular audits of subservicers to ensure compliance with regulatory requirements and internal policies.
• Analyze portfolio trends, identify risks, and implement strategies to mitigate potential issues.
• Knowledgeable about national lending laws, collecting on payments and foreclosure laws(that will be outsourced), and disposal of REOs.

Team Leadership :

• Lead, mentor, and develop a team of subservicing professionals, providing guidance on best practices, performance management, and career development.
• Foster a collaborative and results-driven work environment.

Compliance and Risk Management :

• Ensure compliance with all federal, state, and local regulations, including RESPA, TILA, and CFPB guidelines.
• Stay current with industry changes, regulatory updates, and best practices in Non-QM servicing.
• Collaborate with the compliance team to address any regulatory changes or findings from internal / external audits.

Vendor Management :

• Manage relationships with third-party subservicers, ensuring they meet performance and compliance expectations.
• Negotiate contracts and service-level agreements with subservicers, ensuring favorable terms for the company.
• Review and approve subservicer invoices and payments.

Process Improvement :

• Identify opportunities for process improvements and efficiencies within the subservicing function.
• Implement new technologies and tools to enhance servicing operations and customer experience.
• Develop and update policies and procedures to reflect current best practices.

Reporting and Analytics :

• Prepare regular reports on portfolio performance, delinquencies, loss mitigation efforts, and other key metrics.
• Present findings and recommendations to senior management to support strategic decision-making.

Customer Service :

• Ensure that customer inquiries and issues are resolved promptly and effectively by the subservicing team.
• Develop strategies to improve customer satisfaction and reduce complaints.

Qualifications :

• Bachelors degree in Finance, Business Administration, or a related field; MBA or advanced degree preferred.
• 5+ years of experience in mortgage servicing, with at least 3 years in a management role.
• Extensive knowledge of Non-QM loan products, servicing regulations, and investor guidelines.
• Proven experience in vendor management and contract negotiation.
• Strong leadership skills with the ability to manage and motivate a team.
• Excellent analytical, problem-solving, and decision-making abilities.
• Effective communication and interpersonal skills, with the ability to collaborate across departments.
• Proficiency in mortgage servicing software and MS Office Suite.

Compensation :

• Competitive salary $90-130,000 plus bonus based on experience
• Performance-based bonuses
• Comprehensive benefits package including health, dental, vision, and 401(k) plans
28 days ago