Associate Director, Customer Supply Chain

Responsibilities

involve acting as a liaison between the Growth team and Operations, providing insights which will be instrumental in mitigating any headwinds of bringing products to market.

This role will have a comprehensive understanding of the PNC supply chain processes and will act as the primary point of contact for customer-driven supply chain initiatives and address operational challenges.

This role will report to the Director of Logistics & Warehouse Operations and will play a key role both within the growth team and cross-functionally.

The work environment

So, what’s it like to work here? If you’re based in the greater Bay Area, you’ll walk into our Emeryville office each Tuesday morning and start the in-person portion of our hybrid work week at our weekly all-company meeting and find close to 200 of your colleagues sitting on sofas, beanbag chairs, or the floor excitedly talking through the week ahead and watching a newer teammate tell their personal life and career journey followed by a quick update on any hot topics that might be relevant to the week ahead.

We are a dynamic, HYBRID workplace so every employee who lives within 100 miles of our offices is expected to come in each TUESDAY and WEDNESDAY.

We aligned on those two common days way back in 2021 to be intentional about connecting in person for things like innovation, impromptu collaboration, having respectful challenges to get to better decisions, leadership role-modeling, and culture building.

Great work cultures are built on stories about what great looks like in practice, and great stories on Zoom meetings are few and far between.

The expected pay scale for this role is $170k to $180k, which may vary based on relevant experience, qualifications, geographic area (if applicable), and internal equity for the role.

Our modern 50,000 sq. foot headquarters straddles the border of the cities of Emeryville, Oakland, and Berkeley, California with free onsite parking and many transportation options.

You’re excited about this opportunity because your time will be filled with

Growth Team Support : 50% of your time

• Thoroughly understand PNC's supply chain process to anticipate potential challenges for growth initiatives and offer solutions prior to commercialization
• Drive for the best outcomes for PNC with a deep understanding of PNC’s growth objectives
• Attend in-person meetings to obtain feedback on customer experience opportunities
• Partner on promotions to ensure success and full alignment with all supply chain cross-functional teams
• Identifies growth opportunities with key customer visits

Supply Chain Operations Alignment : 30% of your time

• Partner with key departments to gather insights on any supply barriers that may hinder growth opportunities
• Lead execution of new promotional projects for PNC
• Summarize root cause analysis and corrective action plans for current operational issues
• Manage customer process changes / requests

The daily stuff that everyone does but few quantify : 20% of your time

• Attending meetings and presentations
• All hands, team, and cross-functional meetings
• Participating in company-wide activities and events galore
• Impromptu conversations with colleagues
• Administrivia like email, calendaring, expense reports, and other non-value-added work

Qualifications

What are we looking for?

Education :

BA / BS degree in Business, Operations Management or Engineering

Experience :

• 8+ years Supply Chain Operations experience with 2 or more of the following functions : Supply / Demand Planning, Procurement / Sourcing, Manufacturing, Logistics, and Warehousing
• Customer-facing experience
• Experience working in a matrix reporting relationship

Skills and mindset :

• Strategic and critical thinker with the ability to see the big picture yet still work in the details as / when needed.
• Clear, strong but diplomatic communication, with the ability to effectively work with all areas of the organization.
• Handle various and intricate customer interactions and issues, collaborating with internal and external cross-functional teams to address challenges and surpass customer expectations.
• Ability to manage uncertainty within established practices and policies to achieve the best solutions.
• Comfortable working independently as well as with a team
• Ability to travel up to 25%

So, if after reading through this long list you’re thinking I’m not sure I meet 100% of these requirements, should I still apply?

YES if you embody a growth mindset, see challenges as opportunities to develop, and find innovative ways to get the real work that matters done, you sound like our kind of candidate!

The 5 capabilities or mindsets most relevant to this role :

• Drive and own results
• Learning & growth mindset
• Adaptability
• Be a builder
• We are better together

You will thrive here and may just do the best work of your life if

• You want to be an integral part of shaping and nurturing an amazing work culture
• You can be flexible in your approach to challenges and abandon past practices if they don’t make sense or would lead to a poor outcome
• You enjoy making people-centric decisions and finding ways to say yes’ as often as possible to impactful and important priorities for the business or team
• You are comfortable being natural, casual, open, and even a bit playful at work
• You can do periods of focused, deep work on projects that drive the needle

This may not be your ideal next career move if

• You like a lot of structure, rules, and uniformity
• You like order, hierarchy, command and control management
• You want to build lots of processes, systems, governance, or policies
• Dealing with ambiguity or experimentation are not your jam
• You try to resolve challenging interpersonal situations over email or instant messaging
• You tend to chase whatever shiny object presents itself during the day even if non-strategic

Here’s the deal with our not-so-standard, um standard interview process because we know you are the curious type, which is why you’re still reading this

• Quick 30 min phone chat with a high energy member of our Talent Acquisition team to do a quick overview of your background and answer any burning questions you have
• Team interviews are kept to a minimum to foster a more efficient, candidate-friendly process (too many interviewers yields little value and drags out the process for you and who wants that, right?) :
• A short series of in-person or video interviews in a 1 : 1 setting; these are usually with the hiring manager, one or two other team members, and a person from another team to get broader perspectives (note : we don’t do panel interviews because they don’t give interviewers a chance to ask you unique questions, and we assign interviewers different roles so we’re probing different capabilities)
• A case study or job task to simulate what you’d actually be doing in the role (since your job is not actually to be interviewed for a living, why is that the thing companies rely on so much?

Yes, there will be a small panel for this one so you don’t have to do it more than once, and yes, they might ask you some kind yet probing questions at the end after the raucous applause stops.

Once your interview concludes, the team will meet for an in-depth consultative process to ensure we are hiring the right person for the right job.

Interviewers must come in with a strong yes or no vote beforehand to avoid groupthink with supporting reasons. The collective thoughts on your candidacy will be discussed in an environment of safety to challenge ideas respectfully, debate.

and be open to all important qualifications of the candidates. A trained, disinterested bias blocker will be present to help mitigate bias so the team can make a sound hiring decision.

The moment of truth arrives when the hiring manager makes the big decision. If you nailed the interviews and the case study was brilliant, guess what?

The offer is all yours! And the ball is in your court. Will you accept? We sure hope so because this place is the real deal, and don’t just believe us just ask the 93% of our people who said this is a great place to work in our most recent employee survey.