Workforce/Resource Manager - Life Insurance & BPS

Job Description :

DXC Technology (NYSE : DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.

The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.

Learn more about how we deliver excellence for our customers and colleagues at .

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate.

We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth.

Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

• As Insurance and BPS Resource Manager you will provide help to project managers with planning and allocating resources for a project;
• determines an organization's demand for resources and ensures its capacity to meet staffing needs of projects; assigns employees to a project's tasks;

and participates in the hiring process.

Essential Job Functions :

• Assist in managing business process improvement projects to enhance customer and client experience.
• Support the identification of process optimization opportunities.
• Execute process enhancements under the guidance of senior team members.
• Assist with project communication and reporting.
• Collaborate with cross-functional teams to ensure project success.
• Act as a liaison between team members and stakeholders.
• Assist in resource allocation and project planning.
• Learn and apply process optimization methodologies effectively.

Basic Qualifications :

• Expert knowledge and working experience of MS excel, macro building, PowerPoint presentation, Ms-word document is must.
• Experience of working with teams located across multiple geographical locations / cultures and able to collaborate well setting a tone of team work is a must.
• Effective communication and presentation skills is must.
• Ability to execute, monitor, track and follow up of the tasks assigned till completion is must.
• Ability to analyse various data inputs, compare / consolidate and prepare various reports out of them for management with quick notice as and when needed is must.
• Experience in the usage of Power BI tool and various project management related tools would be an added advantage.
• Working experience in an integrated environment, where lot of collaboration across multiple teams / projects is required and experience in preparing visual metrics of project / program.
• Experience in data analysis and effective data building capability
• Ability & willingness to overlap with teams located across various geographical locations so as to be able to provide a wider support coverage.

Other Qualifications :

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role
• Proven experience in business process services
• Experience in business process analysis and recommendations
• Proficiencies in process analysis and data-driven decision-making
• A continuous learner who stays abreast with industry knowledge and technology
• Advanced degree in a relevant field a plus

Working enviroment

Remote work within the United States of America.

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