Technical PM - Infrastructure Automation Sol. implementation - 90%Remote - Contract - Washington, DC - B3761B

Our direct client is looking for a Desktop Technical Support for a 100% Onsite Long-term contract position in Trenton, NJ.

Note :

• This is 100% onsite role.
• This position is not purely phone support and will be 100% on site at the address listed.

JOB DESCRIPTION :

Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

• The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets.
• Responds to help desk tickets.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
• Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts).
• Troubleshoots basic network, software, and printing problems.

PREFERRED QUALIFICATIONS :

Experience with various technologies and roles including PC / laptop break / fix, HW / SW installation and configuration, and scripting (i.e., PERL, SHELL).

JOB DETAILS, TASKS, AND RESPONSIBILITIES :

• This position will be responsible for providing on-site computer / tablet / peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process.
• Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location;

prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.

The position will also be responsible for imaging computers, encrypting hard drives and deploying new / re-imaged computers.

SKILL MATRIX :

• Professional work experience providing hands-on / physical Deskside PC / Laptop / Tablet support - Required
• Professional work experience supporting and trouble shooting PC's running Windows 10 and 11 - Required
• Professional work experience troubleshooting Dell pc hardware issues. - Required
• Professional work experience supporting trouble shooting PC peripheral devices - Required
• Professional work experience with the most recent version of the Microsoft Office Suite - Required
• Professional work experience imaging computers and physically setting up computers / monitors such as SCCM - Required
• Professional work experience using remote assistance tools such as Quick Assist or GoToAssist - Required
• Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint) - Required
• Possesses user friendly customer service skills - Required
• Experience with Absolute Computrace - Required
• Experience with hard drive encryption tools such as Bitlocker - Required

Question 1 : Where is the candidate currently located (City & State)?

Question 2 : If the candidate resides more than 1 hour from the client site, will the candidate relocate for the position?

Question 3 : Is the candidate available and able to work onsite without relocation (within 1 hour commute) 100% of the time?

Location : 100% Onsite, 55 North Willow, Trenton, NJ 08625

Type : Long-term contract