LEAD FOOD SERVICE ASSOCIATE

Job Summary

Overall Objectives

This position will assist food service leadership and contribute direct oversight and operational excellence to patients, retail customers, and guests.

Essential Job Functions

• Patient Services
• Assists with preparing, serving, and delivering food to patients according to production sheets and standardized recipes in a manner which meets HACCP guidelines.
• Ensures all quality processes are followed, including temperature standards and portioning guidelines. Takes and records food and equipment temperatures.
• Communicates menus and serving requirements to staff daily.
• Ensures POD areas are stocked at the end of meal service.
• Performs patient satisfaction rounding and reports and addresses any concerns promptly.
• Retail Services
• Provides leadership and guidance to the retail operation. Proactively addresses any concerns to leadership.
• Monitors temperature, quality, presentation and inventory of prepared foods.
• Assists with signage, labels, promotions, and nutritional content to customers.
• Effectively performs POS functions; pulls reports as needed.
• Can troubleshoot any POS issues and call external support as needed.
• Performs excellent customer service to customers.
• Catering and Special Functions
• Prepares and delivers special function catering.
• Effectively performs CMS functions for starting and completion of catering.
• Safety / Sanitation
• Performs food service duties in a manner which meets the established Department of Health standards for sanitation and safety.
• Ensures hygiene practices are followed to include handwashing, gloves usage, and hair restraints.
• Reports malfunctioning equipment to maintenance and / or Manager.
• Oversees and performs routine cleaning assignments of department.
• Oversees sanitation procedures for department including dishwashing, pot washing, and individual prepping and cooking areas.
• Has a working knowledge of all equipment utilized in the kitchen setting.
• Knows how to handle situations when equipment is not working correctly / safely.
• Reports any equipment malfunctions or unsafe work condition promptly to supervisor; completes a work order or calls for outside service.
• Oversees disposal of garbage correctly and safely.
• Operations Oversight and Communication
• Orients and oversees training of new employees; assists with maintaining files and training documents.
• Monitors employee work performance and ensures competency.
• Assists with performance appraisals and hiring decisions for new hires.
• Allocates and delegates work to make efficient use of all resources; assists with covering open shifts.
• Assists with the daily work schedule and denotes any variances for the timekeeper and payroll.
• Assists in developing clear work objectives and standards to prioritize and focus staff efforts.
• Provides a positive working environment and leads employees by example.
• Other duties as assigned.

Required Qualifications / Experience

• High School Diploma or GED, or Higher Level of Education.
• Six (6) to twelve (12) months related training / experience in the areas related to Food Safety, Customer Service and Mentoring / Coaching in the food industry.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment.
• Strong ability to communicate complex and / or controversial topics and concepts to a wide and diverse audience.
• Basic Math and Keyboard Proficiency.
• Ability to multi-task and prioritize assignments.
• Basic working knowledge of computers and office equipment.
• Flexible, team player, customer service skills

Preferred Qualifications / Experience

• Associate or bachelor’s degree in food safety, Customer Service and Mentoring / Coaching in the food industry preferred.
• Experience in Healthcare setting.

License, Certification & Clearances

• SERV Safe Certified within six (6) months of hire required.
• Act 34-PA Criminal Record Check from the PA State Police system

Position Type / Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Equal Employment Opportunity

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law.

Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee.

Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Work Environment

When lift requirement is in excess of 50#, lift assistance (2 person) and / or transfer device is required.

Essential Absolute Necessity.

Marginal Minimal Necessity.

Constantly 5.5 to 8 hours or more or 200 reps / shift.

Frequently 2.5 to 5.5 hours or more or 32-200 reps / shift.

Occasionally 0.25 to 2.5 hours or 2-32 reps / shift.

Rarely Less than 0.25 hours or less than 2 reps / shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Extreme Heat

Extreme Cold

Heights

Confined Spaces

Extreme Noise(>

85dB)

Mechanical Hazards

Use of Vibrating Tools

Operates Vehicle

Operates Heavy Equipment

Use of Lifting / Transfer Devices

Rotates All Shifts

8 Hours Shifts

10-12 Hours Shifts

On-Call

Overtime(+8 / hrs / shift; 40 / hrs / wk)

Travel Between Sites

Direct Patient Care

Respirator Protective Equipment

Eye Protection

Head Protection (hard hat)

Hearing Protection

Hand Protection

Feet, Toe Protection

Body Protection

Latex Exposure

Solvent Exposure

Paint (direct use) Exposure

Dust (sanding) Exposure

Ethylene Oxide Exposure

Cytotoxic (Chemo) Exposure

Blood / Body Fluid Exposure

Chemicals (direct use) Exposure

Mist Exposure

Wax Stripper (direct use)

Non-Ionizing Radiation Exposure

Ionizing Radiation Exposure

Laser Exposure

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and / or transfer device is required.

Essential Absolute Necessity.

Marginal Minimal Necessity.

Constantly 5.5 to 8 hours or more or 200 reps / shift.

Frequently 2.5 to 5.5 hours or more or 32-200 reps / shift.

Occasionally 0.25 to 2.5 hours or 2-32 reps / shift.

Rarely Less than 0.25 hours or less than 2 reps / shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Bending (Stooping)

Sitting

Walking

Climbing Stairs

Climbing Ladders

Standing

Kneeling

Squatting (Crouching)

Twisting / Turning

Keyboard / Computer Operation

Gross Grasp

Fine Finger Manipulation

Hand / Arm Coordination

Pushing / Pulling(lbs. of force)

Carry

Transfer / Push / Pull Patients

Seeing Near w / Acuity

Feeling (Sensation)

Color Vision

Hearing Clearly

Pulling / Pushing Objects Overhead

Reaching Above Shoulder Level

Reaching Forward

Lifting Floor to Knuckle

Lifting Seat Pan to Knuckle

Lifting Knuckle to Shoulder

Lifting Shoulder to Overhead

When lift requirement is in excess of 50#, lift assistance (2 person) and / or transfer device is required