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Customer Support Advocate

VirtualVocations
Livonia, Michigan, United States
Temporary

A company is looking for a Customer Support Advocate for a 6-month contract position.Key ResponsibilitiesProvide immediate support via live-chat, email, ticketing, social media, and phoneUtilize internal support resources to address user concerns effectivelyCollaborate with teams to enhance the member experience and represent customer feedbackRequired Qualifications2+ years of experience in Product / Customer Support across multiple channels1+ years of experience in a B2B / B2C SaaS environmentExperience with Intercom and ZendeskAbility to adapt to schedule changes, including weekend coverageSelf-motivated with a focus on growth and learning

15 hours ago
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