Senior Application Support Analyst

VirtualVocations
Darnestown, Maryland, United States
Full-time

A company is looking for a Senior Application Support Analyst to assist customers in effectively utilizing their software to meet business objectives.

Key ResponsibilitiesProvide advanced technical consultative application support for core software modulesDocument service requests and replicate customer challenges using remote access toolsMentor team members and lead collaborative efforts to resolve customer issuesRequired QualificationsBachelor's degree or equivalent experience5+ years of technical customer support experience in a software environmentIntermediate to advanced knowledge of Microsoft SQL Server, MS Office, and SalesforcePrior knowledge or experience in the legal finance sector or similar financial systemsExperience with Elite software is required

6 days ago
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