Senior Production Support Analyst

VirtualVocations
Darnestown, Maryland, United States
Full-time

A company is looking for a Senior Production Support Analyst to provide high-level customer service and support for their product suite.

Key ResponsibilitiesAssist in intake, triage, and resolution of support ticketsProvide detailed Root Cause Analysis for data and application-related issuesCollaborate with Product and Engineering teams to advocate for resolution of production bugs and feature enhancementsRequired Qualifications3-5 years as a technical, data, or support analyst / engineer or relative experienceHigh proficiency in SQL and data analysisUnderstanding of Kanban / Scrum / Agile processesExperience with investigating API, application, data, and infrastructure-related errors and issuesExperience with AWS cloud infrastructure, Redshift, New Relic, and Postman is a plus

6 days ago
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