Documentation Support Specialist

Job Description

Job Description

Strategic Alliance Business Group LLC (SABG)

Documentation Support Specialist (Intermediate) Job Description

DESCRIPTION : Strategic Alliance Business Group LLC (SABG) is a fast growing, privately held, small business, government contracting company.

SABG is both a woman-owned small business and a service disabled veteran owned small business providing superior technical support services to Government and Commercial Customers.

SABG maintains a high performance culture that emphasizes superior quality, productivity, process improvement, recruitment and ongoing development of a superior workforce.

If you are driven with a can-do attitude and eager to support a fast growing company, this may be the opportunity you have been looking for.

JOB TITLE : Documentation Support Specialist Intermediate

LOCATION : Washington, DC

REQUISITION : NCR-1306-24-RSS

REPORTS TO : SABG Program Manager

FLSA STATUS : Regular Full-Time Exempt

SECURITY CLEARANCE : DoT Clearance is preferred

SALARY : $80,000 - $90,000

SUMMARY : SABG is seeking a Documentation Support Specialist Intermediate to support the Transportation Security Administration (TSA) Office of Railroad Safety (RRS).

This position is remote.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Receive incoming requests, upload requests into the tracking system(s), and track to resolution. Coordinate requests with RRS senior management, staff directors, subject matter experts, other RRS staff, and external entities (including FRA Office of Chief Counsel (RCC) and the Office of the Administrator), as appropriate, to prepare for resolution.
• Collect and organize documents, emails, and other relevant documents for assigned requests and assist in the preparation of those documents to share with outside entities;

may include formatting, compiling, redacting personal identifying information (PII), creating inventory lists, or other organization-related tasks

• Use Microsoft Office products including Word, PowerPoint, and Excel.
• Prepares and / or maintains systems, programming, and operations documentation, including user manuals. Maintains a current internal documentation library.

Competent to work on most phases of documentation.

SUPERVISION : This position has no supervisory responsibilities.

QUALIFICATIONS, EDUCATION, AND / OR EXPERIENCE :

• 4 years of relevant experience and a Bachelor’s degree is required
• Demonstrated knowledge of Microsoft Excel, Word, SharePoint, Teams, Outlook, and PowerPoint
• Ability to obtain Public Trust level access as granted by the customer
• Experience managing up and assisting higher-level staff with deadlines
• History of developing and maintaining strong working relations with various staff and senior level officials
• Demonstrated success in fast-paced, fluid situations and environments with shifting priorities and quickly absorbing new information
• Ability to work independently based on general guidance and written trainings
• Ability to manage multiple tasks simultaneously and prioritize activities to meet deadlines
• Excellent oral and written communication

COMPUTER SKILLS :

• Skilled in operating a personal computer and standard office equipment
• Must have proficiency in a variety of computer software applications in word processing, spreadsheets, database, (MS Office : Word, Excel, Outlook, PowerPoint)

COMPETENCIES : To perform the job successfully, an individual should demonstrate the following competencies :

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions;

works well in group problem solving situations; and uses reason even when dealing with emotional topics

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs;

presents numerical data effectively; and able to read and interpret written information

• Diversity Shows respect and sensitivity for cultural differences; and promotes a harassment-free environment
• Ethics - Treats people with respect; keeps commitments; Inspires the trust of others; works with integrity and ethically;

and upholds organizational values

Planning / Organizing - Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives;

organizes or schedules other people and their tasks, if needed; and develops realistic action plans

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position;

accepts responsibility for own actions; follows through on commitments

LANGUAGE SKILLS : Ability to read, analyze, and interpret governmental regulations. Ability to write reports, business correspondence, and / or procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS : Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY : Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to write and type on a computer.

The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand;

climb, or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job duties are performed in a manufacturing / office environment utilizing standard office equipment such as a computer, photocopier, and telephone.

The noise level in the work environment is usually low to moderate.

FOR OUR SERVICE MEMBERS AND VETERANS : SABG values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses.

If you are a Veteran or wounded warrior and would like assistance with the employment process at SABG, please contact Beth Rodriguez at (703) 286-5020.

FOR PERSONS WITH DISABILITIES : If you are a person with a disability or a disabled Veteran and are applying for a job with SABG, we would like to ensure your application process goes as smoothly as possible.

If because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process please call Beth Rodriguez at (703) 286-5020 and let us know the nature of your request and your contact information.

TO APPLY FOR THIS POSITION : Once you complete all steps we are notified of your completed application and we will review.

For individuals who meet the requirements of the position, we will contact you and arrange next steps in the interview process.

SABG is an Equal Opportunity / Affirmative Action Employer

Minorities / Women / Veterans / Disabled