Support Service Technician

Responsibilities

Job Description Summary : Our mission of providing care to the world at a moment's notice is at the heart of everything we do.

We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world.

We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY

The Vehicle Service Technician (VST) is responsible for ensuring that all ambulances are response ready’ for field crews coming in for their shift assignment, with the goal of reducing down time and increasing the quality and delivery of our services to the crews and our patients.

The delivered product is a clean vehicle inside and out with well stocked shelves and functioning equipment. It is important that the product produced is maintained to the highest standard.

ESSENTIAL FUNCTIONS / DUTIES

• Vehicle inventory check / control of supplies and equipment.
• Clean ambulances and other field vehicles inside and outside daily.
• Restock ambulance supplies daily.
• Ensure deep cycling of monitor batteries as required.
• Check and top off oil and window washer fluid daily.
• Ensure the workspace is clean and organized.
• Requisition supplies for replacement.
• Inform Supervisor and Fleet Maintenance of breakdowns and cause of equipment failure for repair / reallocate ambulance to crew and keep accurate log.
• Document condition of ambulance at EOS and schedule preparedness for shift personnel.
• Update crew in service’ formation on computer for equipment tracking.
• Respond to daily phone inquiries from crews to help facilitate coordination between departments.
• Conduct self in a professional manner in accordance with the Company’s Standards of Conduct’ policy
• Arrive for duty appropriately groomed and in the proper work dress / uniform.
• Complete all required / assigned Company training
• Adhere to and comply with all Company and information security systems policies and procedures.
• Perform other duties as assigned.

QUALIFICATIONS

Experience :

Some experience in the industry preferred

Education :

High School Diploma or equivalent

Skills :

• Basic knowledge of Microsoft Office
• Ability to work under time constraints
• Effective oral, written, and interpersonal communication skills.

Credentials / Licenses :

Valid State Driver’s License Job Description :

WORKING CONDITIONS AND MENTAL / PHYSICAL REQUIREMENTS Working Conditions :

Fatigue, repetitive and intense tasks. Busy environment, high pressure. May work alone or with others. May work in confined areas.

Exposure to noise or other hazardous conditions associated with the treatment of emergent medical conditions. Exposure to electrical equipment.

Extended work shifts potentially on nights, weekends, and / or holidays.

Physical Demands :

Smelling, reading, kneeling, stooping, bending, leaning, twisting, hearing / listening, clear speech, simple touching, pushing, pulling, reaching standing, sitting.

Carrying multiple pieces of equipment while pushing cot. Driving ambulance, walking inside and outside in weather. Performing visual inspections.

Climbing a ladder or step stool. Lifting to 70 lbs. Operate basic office equipment, communication devices, wheelchair, and gurney / cot.

Mental Requirements :

Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weakness of alternative solutions, conclusions, or approaches to problems.

Analyzing and decision making. Simple reading, writing, and math skills. Clerical memorization, perception / computation, problem solving and reasoning.

GUIDING VALUES AND BEHAVIORS

Employee must consistently exhibit our guiding principles :

• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.

REPORTING RELATIONSHIPS

Reports to : Operations Manager / Operations Supervisor

Interrelationships : Operations Support

Qualifications

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.

Our Benefits

MEDICAL - GMR offers four different plan options, allowing you to select the right option for you and your family. Our plans cover the full cost of preventive services and include in-network prescription drug coverage.

Our high-deductible plans allow you to open and contribute to a tax-advantaged Health Savings Account (HSA). We also offer Health Care and Dependent Care Flexible Spending Accounts (FSAs), allowing you to set aside tax-free dollars for certain expenses.

RETIREMENT - We offer a 401(k) retirement plan to eligible employees and a company match of 50% of your contributions, up to 8% of your compensation continued.

For certain employees who face 401(k) contribution limitations due to higher income levels, we also offer a deferred compensation plan and match.

We also offer financial counseling through our Employee Assistance Program and retirement plan vendor.

VISION - Our two vision plan options cover exams, lenses and frames, and contacts in lieu of eyewear.

TELEMEDICINE - GMR provides a telemedicine benefit through Teladoc for our employees and their dependents. Teladoc offers convenient phone and video care for many medical conditions for a low, fixed copay.

DENTAL - We offer two dental plans, including a plan that covers orthodontics.

SURVIVOR BENEFITS - GMR provides company paid Life and Accidental Death & Dismemberment (AD&D) Insurance. In addition, we offer an option to buy additional coverage for you, your spouse and your children at affordable rates.

INCOME PROTECTION - We offer company paid short-term and long-term disability insurance to protect a portion of your income in case of disability or extended illness.

VOLUNTARY BENEFIT OPTIONS - We offer a variety of other optional benefits including financial wellness services, legal coverage, identity theft protection and more.

The benefits listed apply to most core non-union positions. Union position benefits are dictated by their specific Collective Bargaining Agreement.