Support Analyst

Primary Purpose Under the direction of the Business Process Analyst I, the position provides essential support to the Business Analyst team by assisting with data collection, process documentation, and project coordination.

This entry-level position helps facilitate business analysis activities and ensures efficient communication among team members and stakeholders.

This position supports the office in leveraging technical systems such as Assist, DegreeWorks, Argos, Ellucian Banner student module, and other systems used by the office, innovating and implementing projects that improve organizational performance in accordance with best practices. Essential Functions

• Assists in analyses of team requirements, procedures, problems to automate or improve current business processes, and lead the implementation of the Assist program
• Assists in Determining / documenting project requirements; understands functions and features of software interfaces used by Office of the Registrar from both the technical and client perspective.
• Assists in improving processes by researching and identifying best practices, enabling innovation, fostering collaboration, and effectively leading change through data-driven process improvement methodologies.
• Documents daily / operational business processes (process mapping and modeling) for current- as-is and future to-be states.
• Coordinate’s requirements gathering and development of functional design documents based on those requirements using standardized procedures.
• Creates and modifies reports and key performance indicators based on requirements and goals of the Office / University.
• Update the Assist system with new or revised academic program information including course descriptions, prerequisites, and degree requirements.
• Ensure that updates are reflected accurately in the system and are available into end users in a timely manner.
• Responsible for conducting training of end-users in various office systems for Assist Program.
• Serves as liaison between business users, key university stakeholders, Pacific Technology, and the Office of the Registrar, providing clear communication concerning technical systems in the Office.

Develops roadmaps for specific project implementation and directs communications to the university community.

Perform all other duties as assigned.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees.

We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc.

impede or propel students, faculty, and staff. Minimum Qualifications

• Two (2) years of post-high school education (related to business processes, computer science / information systems, or related fields).
• One (1) years of experience in a Registrar’s or similar office either in systems analysis or implementation.

Preferred Qualifications

• Bachelor’s Degree.
• One (1) year of Project Implementation.
• Experience working with Ellucian Banner Student module and / or other systems commonly used in a Registrar’s office.
• Skills / Knowledge and Expertise :
• Demonstrated knowledge in business process analysis, designing specifications, workflow tools, and relational databases.
• Ability to work productively in highly collaborative environments that maximize autonomy and decision-making.
• Ability to carry out project support / administrative functions; establish responsible deadlines and personal work plans and manage time effectively.
• Ability to communicate for understanding or instruction.
• Ability to interact positively and effectively with on-and off-campus partners, provide support, and adapt to changing priorities.
• Strong work ethic and team player.
• Proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work requires extended periods of sitting and computer work with repetitive use of hands and wrist. Requires ability to frequently review computer screens and paper reports visually.

Occasional standing, walking across campus, climbing stairs, bending, stooping and reaching. Constant verbal and written communication.

May be required to lift up to 25 lbs.

Work Environment / Work Week / Travel :

Work is primarily performed in a standard office environment with use of computer and phone. Work performed during standard business hours, may require additional time based on business needs or deadlines.

Light travel expected. Hiring Range $19.58 to $25.94 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate’s qualifications, internal equity, as well as market and organizational considerations when extending an offer.

Background Check Statement All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.