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Product Support Analyst

Dutech Systems
Austin,Texas, US
Full-time

Job Description

Help development team with the implementation and customization of Dynamic 365 and Power Platform applications.

  • Creating and maintaining documentation such as knowledge base articles, FAQs, and troubleshooting guides to help users self-serve and address common issues independently.
  • Customize and configure Dynamic 365 and Power Platform applications to align with organizational needs.
  • Implement and manage security settings, permissions, and data access controls within the Power Platform.
  • Set up and manage environments to facilitate organized development, testing, and deployment of Power Platform applications.

Job Qualifications :

  • 5 years of experience as a cloud administrator with hands on experience administering Microsoft 365 and Microsoft Power Platform components.
  • Proficiency in Microsoft Power Platform products including Dynamic 365, Power BI, Power Apps, and Power Automate.
  • Strong understanding of data visualization principles, data modeling, and business intelligence concepts.
  • Experience with troubleshooting technical issues, analyzing logs, and debugging software applications.
  • Familiarity with Microsoft Azure services, particularly Azure Active Directory, Azure SQL Database, and Azure Functions.
  • Ability to navigate and utilize Microsoft documentation, forums, and support resources effectively.

SALARY RANGE : 100K - 115K Per Annum

CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements : Candidates that do not meet or exceed the minimum stated requirements (skills / experience) will be displayed to customers but may not be chosen for this opportunity

Years Required / Preferred Experience

8 Required Hands on experience administering Microsoft 365 and Microsoft Power Platform component

5 Required Strong understanding of data visualization principles, data modeling using Power-BI

3 Required Familiarity with Microsoft Azure services, particularly Azure Active Directory,

3 Required Experience with troubleshooting technical issues, analyzing logs, and debugging software applications.

3 Required Experience with Dynamic 365 for Customer Services is highly desired

30+ days ago
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