Senior IT Sourcing Service Owner

Global It Outsourcing Strategy Manager

At Commerce Bank, innovation and creativity are the driving forces behind our IT team's success. We are catalysts of transformation who power applications, secure networks, and implement cutting-edge initiatives that propel our business units forward. The banking industry's rapid evolution provides us with an exciting opportunity to continuously learn, grow, and harness new technologies that elevate the experience for our customers. What sets Commerce Bank apart is our company culture and leadership, areas in which we continually invest. This commitment fosters innovation, enhances customer and employee experiences, while reinforcing our belief that our diverse team is our greatest competitive advantage. We actively seek candidates who share our passion for technology and bring fresh perspectives to the table. A diversity of backgrounds, experiences, and viewpoints allows us to develop truly innovative solutions that meet the evolving needs of our banking community. Join us in shaping the future of banking technology. At Commerce Bank IT, you'll find a culture of equity, belonging, and endless opportunities to make a lasting impact. Help us drive innovation that raises the bar for our industry.

The main purpose of this job is to develop and execute the global IT outsourcing strategy. This position will be responsible for managing strategic relationships with onshore, offshore and nearshore service providers, while ensuring the delivery of high-quality IT services aligned with business objectives.

Essential functions include :

• Develop and implement comprehensive IT labor outsourcing strategies that align with organizational goals and drive operational efficiency
• Drive multiple program initiatives simultaneously with effective prioritization, risk management, process improvement and effective communication
• Deliver results in an agile, ambiguous, fast-paced environment
• Lead vendor selection processes, including RFP development, evaluation, and contract negotiation with global IT service providers. Ensure compliance with internal or external requirements
• Build and maintain strategic relationships with key stakeholders, including executives, business unit leaders, and service provider leadership teams
• Establish governance frameworks and operating models for managing outsourced IT services and partnerships
• Design and implement performance metrics and SLAs to measure vendor effectiveness and ensure service quality
• Manage transition projects for newly outsourced services, including knowledge transfer and operational handover
• Drive continuous improvement initiatives across outsourced IT operations, identifying opportunities for service enhancement and cost optimization, and influencing change at all levels of the IT organization.
• Create and manage annual budget for operating and capital expenses required to sustain or improve IT labor outsourcing
• Communicate decisions, priorities, and relevant information to stakeholders effectively
• Communicate the current state of the program on a recurring basis to IT Leadership and other stakeholders. Establish, measure, and report quality metrics on the effectiveness of the program and process improvement initiatives.
• Perform other duties as assigned

Knowledge, skills & abilities required :

Education & experience :

The candidate selected for this position may be eligible for the following employment benefits : employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.