Senior State Product Manager (Flex Office/Home)

Senior level role that oversees development of or develops and introduces new or enhanced products and services in existing markets to strategically manage the product development lifecycle.

Delivers enhancements that improve product using contract language, underwriting rules / guidelines, system / platform, automation, and use of pricing / predictive analytics.

Supports and manages insurance product performance in market by leveraging analysis, insights across a variety of internal and external sources to conduct root cause analysis.

Researches solutions that inform recommended actions to improve profitability, growth and customer experience in support of annual profit and growth plans.

Creates insights from intelligence about customer, market and competitors for problem solving and proactively monitoring trends in the market.

May specialize in product development and / or product management depending upon needs of business area.

Position Compensation Range :

$141,000.00 - $239,000.00

Pay Rate Type : Salary

Salary

Primary Accountabilities

• Oversees development of specific strategies related to price, product and underwriting. Executes and delivers product initiatives that lead to profitability and growth.
• Collaborates with subject matter experts and other company leaders to implement changes that enhance the customer experience.
• Researches the competition to develop opportunity and threat assessments.
• Directs end-to-end life cycle of department and corporate initiatives.
• Oversees implementation of product changes in compliance with laws and regulations.
• Leads with a continuous improvement approach.
• Develops and maintains strong technical expertise and knowledge within the product management team.
• Oversees research and insights gathering and analysis including competitive intelligence, customer empathy, develop pricing models and analysis, and innovation methodology.
• Develops customer product strategy including customer segmentation, roadmap development and maintenance of product backlog.

Collaborates with product management for opportunity identification, enterprise service linkage, vendor management and research.

• Executes and oversees lean product innovation processes to test-and-validate product needs using minimum viable product and other concepts.
• Develops and oversees process for launch of products, services and enhancements. Ensures overall compliance and financial viability.
• Identifies and develops expansion strategy in partnership with appropriate distribution partners to increase exposure of product to appropriate new markets.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience developing insurance product / line of business strategies.
• Extensive knowledge of leveraging customer, market, and competitor intelligence.
• Extensive knowledge and experience with lean innovation, agile or other development / innovation approaches.
• Extensive knowledge of market research and marketplace and regulatory trends.
• Extensive knowledge and understanding of product design, pricing and product management.
• Solid knowledge and understanding of advanced financial and data analysis techniques.
• Demonstrated experience leading projects in product development and product management.
• Demonstrated experience with profit and loss accountability.

Licenses

Not applicable.

Travel Requirements

Up to 10%.

Physical Requirements

Work that primarily involves sitting / standing.

Working Conditions

Not applicable.

This is a hybrid role that involves working a minimum of 10 days per month in the office. Work locations for this role include : Madison, WI; or Boston, MA

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture.

We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).

In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.

Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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