Technical Help Desk Professional

Job Description :

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate.

Our work depends on a Technical Help Desk Professional joining our team to support Department of State (DoS) activities at our state of the art facility in Beltsville, MD.

At GDIT, we foster a people-centric environment. As a Technical Help Desk Professional supporting DoS, you will be trusted to work on diagnosing, resolving application issues, and providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the DoS service desk.

In this role, a typical day will include :

• Collaborating with the Department of State to solve simple to complex IT issues
• Managing user accounts and group memberships via Active Directory as well as shared drive permissions to ensure accurate recording of work performed according to business processes and standard operating procedures (SOP)
• Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
• Your success will be measured through satisfactory attainment of customer service level agreements

WHAT YOU’LL NEED :

• High School Diploma
• 5 or more years of related experience (education may be substituted for experience)
• Beginner level of technical experience with Active Directory,
• Intermediate level of technical experience with ServiceNow or other ticketing system, Microsoft Windows O / S and MS Product suite
• Minimum Interim Top Secret Clearance
• Ability and willingness to work on-site at our state of the art facility in Beltsville, MD
• Ability and willingness to work any shift during a 24 / 7 / 365 operation

EVEN BETTER IF YOU ALSO HAVE :

• A CompTIA A+ or any ITIL or HDI certification
• Demonstrated experience providing remote support via remote tools

WHAT GDIT CAN OFFER YOU :

• 401K with company match
• Customizable health benefits packages
• Collaborative teams of highly motivated critical thinkers and innovators
• Internal mobility team dedicated to helping you own your career
• Rewards program for high-performing employees

Not sure this job’s the one for you? Check out our other openings at .

Applying for a career in GDIT’s Engagement Center is as easy as 1 2 3. To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.

DoSEG #TSSCE

The likely hourly rate for this position is between $25.29 - $42.24. This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours :

Travel Required : Less than 10%

Less than 10%

T elecommuting Options :

Onsite

Work Location : USA MD Beltsville

USA MD Beltsville