Technical Help Desk Professional

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate.

Our work depends on a Technical Help Desk Professional joining our team to support Department of State (DoS) activities at our state of the art facility in Beltsville, MD.

At GDIT, we foster a people-centric environment. As a Technical Help Desk Professional supporting DoS, you will be trusted to work on diagnosing, resolving application issues, and providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the DoS service desk.

In this role, a typical day will include :

• Collaborating with the Department of State to solve simple to complex IT issues
• Assisting and supporting end-users with technical issues and questions related to software systems and applications to include but not limited to, MS Operating Systems, Microsoft Office and specialized DoS applications via multiple support channels including phone, email, chat sessions, web forms, and other communication methods available
• Creating, modifying, deleting and editing distribution lists, shared mailboxes and the global address list via Active Directory
• Managing user accounts and group memberships via Active Directory as well as shared drive permissions to ensure accurate recording of work performed according to business processes and standard operating procedures (SOP)
• Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
• Your success will be measured through satisfactory attainment of customer service level agreements

WHAT YOU’LL NEED :

• High School Diploma
• 5 or more years of related experience (education may be substituted for experience)
• Beginner level of technical experience with Active Directory,
• Intermediate level of technical experience with ServiceNow or other ticketing system, Microsoft Windows O / S and MS Product suite
• Minimum Interim Top Secret Clearance
• Ability and willingness to work on-site at our state of the art facility in Beltsville, MD
• Ability and willingness to work any shift during a 24 / 7 / operation

EVEN BETTER IF YOU ALSO HAVE :

• A CompTIA A+ or any ITIL or HDI certification
• Demonstrated experience providing remote support via remote tools

WHAT GDIT CAN OFFER YOU :

• K with company match
• Customizable health benefits packages
• Collaborative teams of highly motivated critical thinkers and innovators
• Internal mobility team dedicated to helping you own your career
• Rewards program for high-performing employees

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