Rep 1, Cust Svc Internet/Voice

Position Type : Full Time Location : St. Petersburg, Florida Date Posted : Date posted 09 / 06 / 2024 Areas of interest : Call Center, Customer Operations, Customer Service Requisition Number : 2024-38991 Business unit : Customer Operations CRP114

Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task?

Then you’ll thrive as a professional Customer Service Representative at Spectrum.

At Spectrum, we keep more than 31 million customers connected. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.

BE PART OF THE CONNECTION

As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments.

Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

• Continuously learning and turning that knowledge into customer service wins
• Uncovering customers needs, creating solutions, and resolving problems
• Making a positive impression on customers through a best-in-class experience
• Representing a Fortune 100 company with professionalism and courtesy
• Working in an open, friendly environment with a supportive, energetic team

We are a large organization operating 24 / 7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly.

Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education : High school diploma or equivalent
• Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
• Language : Ability to read, write, speak and understand English

Preferred Qualifications

Experience : 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience;

6+ months working with computers and software applications

• Technical Skills : MS Office, computer skills, typing
• Skills : Communication, organization, time management, customer service
• Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

SPECTRUM CONNECTS YOU TO MORE

• Tools + Tech : Advanced diagnostic tools to help you address technical inquiries
• Supportive Teams : Learn from managers and work with team-oriented colleagues who want you to grow and succeed
• Competitive Pa y : Generous $20 per hour starting pay
• Dynamic Growth : The growth of our industry and evolving technology will power your career as you move up or around the company
• Learning Culture : We invest in your learning, and provide paid training and coaching to help you succeed
• Total Rewards :
30+ days ago