Duties :
- Contributes to the IT Support job family in a support capacity.
- Helps configure, install, maintain and upgrade computer systems hardware and software.
- Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices.
- May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems.
Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.
Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in Technical Support.
Skills :
- Strong Customer service skills
- Exceptional work ethic
- Positive attitude,
- We are looking for experience with imaging and troubleshooting PCs in a networked environment. This position has an on-site requirement.
Computer or Other Skills :
- General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office
- General knowledge of networking switches and data networks.
- General knowledge of IP telecommunications systems.
- General knowledge of printers
- 3 years of recent Desk Side Support required with Hands on Experience
- Ability to lift 25# as needed
- Experience with Jira a plus as it is used frequently
Education :
- BS in IT or related field PREFERRED or equivalent experience
- 1-3 Years PC / LAN Technical Experience
- Continued enhancement of Technical Skills through continuing education / seminars and interaction with other IT disciplines
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