Pharmaceutical Customer Service (Advanced Excel)

On-Board Scientific is hiring a Pharmaceutical Customer Service Associate based out of the New Brunswick / Somerset, NJ area!

For immediate consideration please send your resume to (url removed)

Subject Line : Position Title and State you are Located

About Us :

On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full-time positions to our employees.

We offer benefits as well as 401k.

Position Details :

Position Type : 6+ month contract with additional opportunity contingent upon performance and continued business need

Job Location : New Brunswick / Somerset, NJ

Shift : 1st shift

Compensation : $25-$30 per hour

Please note that candidates :

Must have advanced Excel skills (Pivot tables, V-Lookups).

Previous experience within the pharmaceutical industry (preferred)

This position is 100% onsite

The individual selected will be responsible for all customer service activities in support of both the Brand and Generics divisions under the leadership of the customer service manager.

Responsibilities

Oversight on the Order Management Process and develop key relationships at our 3PL partner with respect to Customer Shipments / Deliveries

Provide customer support where needed and ensure responses are timely. Follows up with customer to see that complaint was satisfactorily resolved as necessary.

Answering phones and keeping a detailed log of consumer questions / complaints that are transferred to medical.

Ensure unsurpassed quality service to our client’s customers.

Interact with all levels of Internal Management and actively participate in meetings when required.

Have a detailed working knowledge of employee job responsibilities, system capabilities and limitations.

Understanding and compliance of department processes, procedures and policies

Ensure pricing problems are properly directed / researched / resolved in timely manner

Assist in Order Allocation Process and Backorder Management

Support Sales / Marketing, Contracts and Pricing to ensure execution of all promotions, pricing offers

Qualifications :

Associate degree in science, related field or equivalent Customer Service related experience within the pharmaceutical industry.

Three to five years related experience and / or training preferred, or equivalent combination of education and experience.

MUST have advanced Excel skills (Pivot Tables, V-Lookups) Ability to recommend and implement change

Outstanding interpersonal and organizational skills

Ability to operate effectively in an environment with a high volume of transactions

Ability to develop strong relationships with contacts at customer accounts, excellent oral and written communications.

Ability to analyze data, troubleshoot problems and multitask.

Intermediate level knowledge of MS programs.

Apply Today!

On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry.

Today, On-Board is a thriving privately held family of companies with services including : Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in

East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.

JD# (phone number removed)

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