Description and Requirements
The Customer Engagement Admin & Operations role is needed to assist in the planning and execution of all aspects of business-to-business briefings and events produced by Lenovo’s ISG Customer Engagement team.
Responsibilities also include event marketing, collaboration with our agency partners and budget management to support a quality customer experience across virtual and in-person events and briefings.
Responsibilities :
- Support a compelling and distinct brand experience at our briefing center, via our virtual implementation (creative, layout) and onsite experience.
- Manage agency partners and scope of work in support of Lenovo events and briefings.
- Adhere to event and briefing deadlines and assist in developing plans and checklists.
- Arranges and manages speakers, presenters and SME participation, and coordinates calendars to ensure flawless execution.
- Coordinate event and briefing schedules with our Briefing Manager tool.
- Ability to coordinate multiple briefings / events with prescriptive attention to detail and deadlines.
- Develops and maintains briefing-related web presence.
- Coordinates with extended teams to communication calendar and enablement for upcoming briefings and events.
- Update and maintain the briefing checklist to ensure that execution of all briefing activities are smooth and quality meets or exceeds expectations.
- Effectively collaborates with and provides information to multiple internal and external persons.
- Manage within an established budget and become familiar with procurement, Anaplan and the budget management process.
- Capture and provide proof-of-execution for partner funding programs.
- Maintain a regular reporting cadence for ISG activities.
- Develop a working knowledge of Lenovo’s infrastructure portfolio.
Basic Requirements :
- Bachelor’s degree
- Strong verbal and written communication skills
- Microsoft Office 365 skills including Teams, Excel, and PowerPoint skills required.
- 1+ years experience in an administrative or operations role, briefing center, or execution of industry events.
Preferred Requirements :
- During briefings and in-person events must have the willingness to work flexible hours.
- Ability to travel when required (approximately 5%).
Customer Engagement Admin & Operations
The Customer Engagement Admin & Operations role is needed to assist in the planning and execution of all aspects of business-to-business briefings and events produced by Lenovo’s ISG Customer Engagement team. Responsibilities also include event marketing, collaboration with our agency partners and b...
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