Coordinator, Gift & Records Management - Hybrid

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses.

City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix.

Our dedicated and compassionate employees are driven by a common mission : To deliver the cures of tomorrow to the people who need them today.

City of Hope’s mission is to turn hope into reality. Focused on eliminating cancer, diabetes and other life-threatening illnesses, City of Hope has established itself as a world-class leader in transforming the future of health.

Raising the philanthropic resources to fuel its leading-edge research, its exquisite and compassionate clinical care, and its advancement of biomedical education and training, is a vital component of the City of Hope model of success.

Each member of the Office of Philanthropy is a stakeholder in this work, with personal accountability for his / her role in building a successful future of delivering new cures, treatments, and education.

The Office of Philanthropy’s vision is to support this life-saving work by being known institutionally and nationally as a model of excellence among elite fundraising programs.

Recent recruitments of nationally and internationally renowned faculty offer advancement leaders new opportunity for partnership among philanthropy, research and patient care.

The coordinator will contribute to this vision by providing support for, and participating in, key processes and programs that sustain an office-wide focus on collaboration, efficiencies and metrics-based outcomes.

Through the provision of administrative support, the coordinator will be a part of creating our evolution into a perpetually campaign-ready, donor-centered, leading industry program to support City of Hope’s mission.

In pursuit of this outcome, we are committed to growing careers within the Office of Philanthropy to attract and retain the most talented professionals in the country, and excel as a highly collaborative, efficient and creative team.

Specifically, under the direction of the Director, Gift & Records Management, the incumbent will provide clerical support to the team, with an emphasis on revenue processing and registration management, as follows : assists in the coordination and collaboration in the areas of revenue and activity reporting as it relates to the supported areas.

Interface with OOP staff, Cash Management and Gift Administration to facilitate the coordination process.

As a successful candidate, you will :

• Serve as revenue processor for assigned areas and operational processes.Research, follow-up and fulfill routine requests.
• Manage online / offline transactions using the OOP online platforms.Ensure the public facing site remains up to date and accurate.

Resolve donor issues as it relates to page totals and sponsorships, discuss operational issues, and make recommendations for process improvement.

• Assist with inquires, procedural changes and new business processes as it relates to capturing data into COH event systems.
• Assist in the production of training materials and departmental procedure documents.
• Manage donor relations email inquiries and update constituent records as requested, do not mail requests, re-receipts, City of Hope policy inquires.
• Heavy use of COH AccessHope and other internal programs such as Blackbaud CRM, GiveSmart, Classy, as well as Microsoft Word and Excel.
• Researches, gathers, analyses and summarizes data for various reports; ability to work independently and produce accurate data.
• Monitor donor registrations and subsequent applicable invoicing to ensure donations and registration fees are collected accurately and timely.
• Audit AccessHope system reports to ensure all contributions / gifts are appropriately categorized.
• Manage cashier desk functionality as needed.

Qualifications

Your qualifications should include :

• Associate’s Degree. Experience may substitute for minimum education requirements.
• 2 years of related experience using fundraising databases, revenue processing, constituent bio updates and / or peer-to-peer software.

Exposure to fundraising and nonprofit CRM systems strongly preferred. Prior experience interfacing with Business Executives and Professionals.

Experience using all Microsoft Office products (Word, Excel, Outlook, and PowerPoint) essential.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.