Zimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.
What You Can Expect
The ROSA Program Development Associate Manager builds successful programs by aligning with key Hospital and Facility stakeholders (including surgeons, OR and other facility staff as necessary), ROSA Capital sales colleagues, ROSA Program Development Managers and local implant teams to onboard and subsequently drive system utilization with the ROSA™ One Cranial Platform.
How You'll Create Impact
- Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSA™ system
- Using available tools / resources / materials, develop support plans with hospital administrators, surgeons, and staff to launch, promote, and develop robotic programs
- During periodic ROSA Program Review meetings with hospital administration and surgeons, provide relevant data and analysis to drive feedback and recommendations aimed at helping the hospital meet its established goals
- Provide on site support for product demonstrations and educational initiatives to build local and regional market awareness
- Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSA TM system
- Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ROSA TM systems following established processes
- Follow all internal communication and documentation policies (QA)
- Responsible for key administration duties
- Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances
- Facilitate training of new employees in the Program Development role
- Attend product trade shows and annual trainings as required
- Provides support for MedEd events as required
What Makes You Stand Out
- Proven track record of achieving strong results
- Strong interpersonal and communication skills
- Strong presentation and demonstration skills
Your Background
- B.S. in Engineering or M.S / Ph.D in Neuro or Biological Science with 3 - 5 years experience of field support, engineering, or other customer facing function with a medical device company preferred.
- Equivalent years of experience and education will be considered, position level will be dependent upon qualifications.
- Excellent communication, organizational and customer relation skills
- Ability to work without specific direction on daily activities
- Ability to determine one's own schedule based on business needs
- Ability to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered
Travel Expectations
Up to 80%
EOE / M / F / Vet / Disability
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