Service Desk Analyst

Duravant is a global engineered equipment company with an over 100-year operating history. Through our portfolio of operating companies, we deliver trusted end-to-end process solutions for customers and partners through engineering and integration expertise, project management and operational excellence.

With worldwide sales distribution and service networks we provide immediate and lifetime aftermarket support to all the markets we serve in the food processing, packaging, and material handling sectors.

Duravant’s market-leading brands are synonymous with innovation, durability, and reliability.

Duravant is excited to add a Service Desk Analyst to our operating company, FMH Conveyors. As an integral part of the Duravant IT team, your primary responsibility will be to provide technical support to all our employees, ensuring their IT systems run smoothly and efficiently.

You’ll play a crucial role in maintaining excellent customer satisfaction by resolving technical issues promptly and professionally.

Essential Responsibilities

• First-Level Support : Handle incoming queries and help requests from end users, adhering to request fulfillment and incident management processes.
• Documentation : Create detailed notes of user issues, determine resolution steps, and maintain accurate records of all calls.
• Technical Troubleshooting : Provide technical support (both remote and desk-side) for issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware.
• Security Privileges : Manage user security privileges, reset passwords, and participate in developing / reviewing division security processes.
• Collaboration : Work with desktop / network teams and other workgroups on projects and initiatives.
• Ownership : Take ownership of reported incidents and facilitate their resolution.
• Problem Solving : Devise solutions for simple cases and follow up on unresolved issues until resolution is achieved.

Position Requirements :

• 1+ years working in a help desk support role
• Proficient in Windows Operating Systems (Windows 10 and above)
• Familiar with Microsoft Server OS (all versions) and Microsoft 365 applications
• Basic Understanding of Active Directory administration
• Entry level knowledge of network troubleshooting (ping testing, IP configuration, etc.)
• CompTIA A+ or Network+ certification preferred
• Microsoft certifications MCSA, MCSE) preferred
• Multi-lingual is preferred (Dutch, German, French, and Spanish speaking offices)

Duravant is committed to a culture that promotes long term career satisfaction and provides an opportunity for personal and professional growth.

We succeed by operating within our core values of Integrity, Teamwork, Respect, Sense of Urgency, and Winning Spirit.

• Competitive compensation
• Comprehensive benefits package designed to support our employees’ health, well-being, and financial security
• Work / life programs designed to provide a safe, secure, and balanced environment
• Education and training programs to develop and grow a high-performance workforce
• Performance-based rewards
30+ days ago