Product Operations Manager

Uniphore is one of the largest B2B AI-native companies decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

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Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you.

We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data : all in the service of creating the most human processes and experiences for customers and employees.

Uniphore is an Enterprise-class, AI-native company with a purpose to transform everything that impacts your customer, to propel the planet’s most engaging customer and employee experiences.

As a senior member of the Product Operations team, and reporting to our Director, Product Operations, you will play a critical role in ensuring the seamless coordination and execution of our product development initiatives.

You will collaborate closely with cross-functional teams, including Product Management, Engineering, Delivery, Marketing, and Sales, to define and streamline processes, enhance product quality, and drive continuous improvement.

Location preference : Dallas, TX or Atlanta, GA or Palo Alto, CA

Responsibilities :

• Manage operational cadence for the Product organization, working closely with leaders to create effective work processes.
• Will be responsible for a set of Product and platform capabilities and ensuring all aspects of the Product delivery lifecycle are followed.

Managing deliverables and milestones from partner teams end to end till Product or platform capabilities are live in production.

Oversee end-to-end activities for product development initiatives, ensuring clear goals, timelines, and deliverables are defined.

You will work closely with Product, Technical Program Management (TPM), Engineering, Delivery, Product Marketing, Sales, and other functional leaders to coordinate plans, monitor progress, and proactively address any roadblocks to keep it on track.

• Act as a bridge between different teams, facilitating smooth communication and collaboration. You will align stakeholders' expectations, ensure everyone is on the same page regarding product requirements, and identify and resolve interdepartmental dependencies.
• Continuously assess and optimize product development processes. Identify areas of improvement, implement best practices, and streamline workflows to enhance efficiency and reduce time-to-market.
• Developing, managing, and communicating analytics in order to evaluate processes, communicate data trends and create measurements (including KPIs) for short term and strategic reporting.
• Stay up to date with industry trends, emerging technologies, and best practices related to product development and project management tools.

Apply this knowledge to enhance team performance and drive innovation within the organization.

Qualifications :

• 5-7 years of experience in operations, project management, or related role, preferably in a high-scale production environment, with a proven track record of successfully coordinating and managing complex projects within Product organization.
• Strong leadership and partner skills with the ability to inspire and guide cross-functional teams effectively.
• Proven experience in collaboration and ability to secure alignment, ensure product plans are on track and all teams are working towards common goal of excellence.
• Excellent interpersonal and communication skills, listening skills, willing to take feedback from up and down the organization, and peers, with the ability to effectively collaborate with diverse teams, across different offices.
• Experience communicating technical and non-technical concepts to various stakeholders in order to successfully innovate, execute and address priorities.
• Ability to thrive in a fast-paced and dynamic environment while managing multiple projects simultaneously.
• Experience in bringing best in class thinking to the role. Work across multiple time zones and ability to adapt to dynamic environment.
• Ability to bring product analytics best practice thinking creating, developing, and iterating over time to improve Product delivery.
• Experience with Aha! and Atlassian tools (Jira, Confluence) is preferred.
• High degree of integrity, reliability and proven ability to build trust.
• Bachelor's degree in Business Administration, Computer Science, or a related field.

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify and humanize every enterprise experience, please visit www.uniphore.com.

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