A company is looking for a Business Analyst- Contact Center.Key ResponsibilitiesServe as Subject Matter Expert (SME) for CRM, Workforce Management, telephony systems, and reporting and analyticsGenerate regular and ad hoc reports using advanced reporting tools like Cognos BI and MS Power BICollaborate with business leaders to identify needs and recommend system and analytic solutionsRequired QualificationsBachelor's Degree;
Master's Degree preferred3+ years of customer service experience in higher education areas such as Admissions or Student Finance3+ years of experience with CRM, Telephony, Workforce Management, or similar systemsExperience with project and / or change managementSome knowledge of coding and basic programming languages such as SQL
Business Analyst - Contact Center
A company is looking for a Business Analyst- Contact Center. ...
Business Analyst
The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maim...
Lead Contact Center Analyst
A company is looking for a Lead Contact Center Systems Analyst to oversee contact center activity data and recommend technology system improvements. ...
Machine Learning Center of Excellence - Business Operations Analyst
The Machine Learning Center of Excellence (MLCOE) partners across the firm to build and deliver high-impact machine learning solutions for its most challenging business problems. As an Analyst within the Business Operations team, you will be a central member of the MLCOE and be working closely with ...
Contact Center Systems Analyst
A company is looking for a Contact Center Systems Analyst II to drive data analysis and recommend system improvements. ...
Business Intelligence Analyst
This position is responsible for development of business intelligence (BI) capabilities to support the operations of the Network Performance Group (NPG). Strong ability to understand, categorize, and translate business/user requirements to functional technical requirements. ...
Analyst, Contact Lens Business.
Warby Parker is on the lookout for a forward-thinking Analyst to support the long-term strategy for our growing contact lens business. Reporting to the Contacts Business Manager, youll oversee weekly sales figures & analytics on our in-house lens brand, Scout, as well as the third-party contacts we ...
Business Analyst – Hemophilia Services
At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Prepare quarterly business reviews...
Seasonal: Guest Advocate (Cashier), General Merchandise, Inbound (Stocking) (T3284)
This team is responsible for being proficient in all areas of the store to complete duties such as, but not limited to, cashiering, stocking, presentation and price accuracy. Support guest services with cashiering, order pick up (OPU) and Drive up (DU), where applicable. ...
Lead Business Systems Analyst
Candid is seeking an experienced Lead Business Systems Analyst to design, implement, and administer Candid's business systems and applications, including but not limited to our Salesforce CRM and related integrations. Work with functional business units to understand business goals and corresponding...