Job Description
Job Description
Mike Haggerty Buick GMC is seeking a qualified BDC Manager with customer service background and experience in the auto industry.
We are looking for someone who can manage a department, promote our brand, create and drive business into the showroom. We pride ourselves on being the most transparent and honest automotive retailers around.
We are committed to our customers and to our community and want to provide the easiest car buying experience possible.
We offer :
- Great work environment
- Competitive pay plan and Commissions
- Health, vision, and dental benefits
- 401k
- Paid vacations and holidays
- Flexible scheduling
- Career advancement opportunities
Job Responsibilities :
- Support to the overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally with a confident and positive attitude.
- Attract potential clients and retain current clientele by answering product and service questions received via phone, sms, and / or internet including chat
- Assist in marketing and social media efforts
- Manager day-to-day tasks of the business development department.
- Manage and understand dealership sales processes and procedures.
- Utilize CRM tracking system
- Be able to calculate and measure productivity and hit sales goals
- Ensure all internet customer and incoming phone calls are answered and handled properly.
- Customer Retention and follow up is essential.
- Maintain accurate records and document all customer service actions and discussions.
- Keep track of all BDC set, kept, and sold customers.
- Provide customers with initial product information and direct them to the appropriate dealership resources
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