Technical Support Representative - APS

Position Summary

Parker Lord and the Assembly and Protection Solutions (APS) Division is seeking an experienced Technical Support Representative to join our team. The Technical Support Representative is primarily responsible for managing automotive, industrial, and electronics assembly customer inquiries requiring intermediate or advanced levels of commercial and technical support. The role focuses on product support to qualify leads to generate sales leads for the external sales force and distribution channels. Customer relationship and sales probing skills are important, as the representative will qualify inbound and outbound leads for the external sales force and distribution channels.

This role will support our APS Division and will follow a hybrid schedule with 4 days in office, 1 day remote.

For more information on our APS Division, you can check out our website : https : / / www.parker.com / us / en / divisions / assembly-and-protection-solutions-division.html

Responsibilities

• Successfully manage incoming customer inquiries from multiple sources including email, Contact Us, EChat, and phone to full resolution
• Enter customer inquiries in SalesForce and manage activities, cases, leads, and opportunities
• Provide triage for enterprise-wide contacts
• Build sales pipelines by identifying, qualifying, and tracking leads in CRM and partner with sales to convert to opportunities
• Guide customers through Parker.com to review available tools
• Participate in outbound lead generation campaigns and tradeshows
• Learn industry-specific tools to answer product questions and recommendations, and learn the product line
• Exemplify the Parker Lord Brand Personality and Technical Support mission, responding professionally and timely and evaluating business value from customer engagements
• Demonstrate leadership in assigned market leads by :
• Providing intermediate and advanced technical and commercial support
• Providing training to the team and managing resources including FAQs and technical information
• Acting as the technical support point-of-contact and team lead for sales, marketing communications, and other internal LORD functions on projects
• Building relationships with scientists, sales, customer service, product, and market managers to facilitate product support and recommendations
• Building relationships with customers by providing responsive and credible information :
• Reinforcing the Parker Lord brand for quality service, product selection, and immediate problem-solving responsiveness
• Ensuring customers call Parker Lord first for problem-solving or product selection support

Qualifications

Required

Preferred

About Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship or permanent residency may be required for certain positions in accordance with U.S. import & export regulations.

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