Salesforce Incident Management Analyst

A company is looking for a Salesforce Incident Management Analyst.

Key Responsibilities

Create, prioritize, and triage service requests and incident tickets for timely resolution

Monitor Salesforce systems to proactively identify and resolve issues

Develop and refine incident management procedures while documenting incidents and solutions

Required Qualifications

Bachelor's degree and 5+ years of related experience

Experience with incident management and root cause analysis

Hands-on experience using Salesforce

Working knowledge of health care and the Affordable Care Act (ACA)

Must be able to obtain Public Trust clearance and have lived in the U.S. for at least three of the last five years