Manager, Client Relations

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.

Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.

Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Title : Manager, Client Relations Retirement Solutions Division

Location : Hybrid - Kansas City, MO or Braintree, MA

Get To Know The Team : The Client Support Manager is responsible for leading a team of 8-12 associates who provide 24x7 Production Support to retirement plan clients by facilitating daily service requests and triaging client-reported issues.

This client-facing position requires leadership, collaboration, attention to detail, strong problem-solving skills, and a passion for helping associates grow professionally.

Originates and maintains exceptional client relationships. Provides and oversees support and service activities for a designated client or group of clients, ensuring their operational needs and issues, both tactical and strategic, are managed to the highest level of satisfaction.

A key part of this role is to ensure quality service and operational performance within the parameters of program and delivery standards.

This commitment to high standards is a cornerstone of our client relationship management.

Why You'll Love It At SS&C!

• Flexibility : Hybrid Work Model & Business Casual Dress Code, including jeans
• Your Future : Generous 401(k) Matching Program, Tuition & Professional Development Reimbursement Opportunities.
• Work / Life Balance : Unlimited Personal & Vacation Time Off, Sick Leave Policy, Paid Company Holidays
• Your Well-being : Medical, Dental, Vision, Life Insurance, Short & Long-Term Disability, Global Employee Assistance, Parental Leave, and more
• Diversity & Inclusion : Committed to Being an Organization that Welcomes, Celebrates, and Thrives on Diversity
• Training : Hands-On and Customized by your Team, including Technical and E-Learning Resources
• Extra Perks : Discounts on fitness memberships, cell provider, childcare, travel, and more!

What You Will Get To Do :

• Lead a highly qualified team of Client Support associates
• Monitor daily progress of client requests to ensure timely resolution
• Ensure monthly SLAs are met
• Serve as an extension of the Relationship Management team
• Become a Subject Matter Expert on system functionality and products
• Provide monthly performance reports and critical trend analysis
• Collaborate with Product Owners and Development teams on system needs and efficiencies
• Work with Programmers, Quality Assurance, and Release Management teams to coordinate the migration of code
• Identify process improvement opportunities and solutions to help our clients operate more effectively.

The Impact You Will Make :

• Must have three-five years of Retirement Service Management experience.
• Exhibit expertise and knowledge of the Employee Retirement Income Security Act (ERISA) and related Department of Labor (DOL) and Internal Revenue Service (IRS) regulations.
• Solid computer skills and general knowledge of qualified plan systems like TRAC
• Ability to communicate concisely and effectively verbally and in writing
• Able to work in the local office 6 days per month.
• Interpersonal and influential leadership style
• Ability to create and deliver presentations

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com / careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.