Distribution Operations Supervisor

Key Responsibilities

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
• Contributes to the production plan by working in a productive function each shift.
• Prepares the staffing plan for the day, ensuring that workload and labor hours are distributed appropriately for the volume of the day.
• Conducts daily start up meetings which include safety topics, staffing assignments, and warm up activities.
• Monitors labor and makes staffing moves to ensure the team is trending towards the labor plan for the day.
• Identifies coaching opportunities with the team to ensure proper techniques are consistently being utilized.
• Plays a critical role in onboarding, training, and validating knowledge of new and existing employees.
• Resolves complex customer, system, and inventory-related issues as needed while proactively equipping employees with skills and tools necessary to address customer and operational challenges.
• Sets the example for the rest of the team by following all safety, operational, and cultural best practices.
• Proactively seeks out developmental opportunities to further advance leadership skillset for future advancement opportunities within the organization.
• Attends leadership meetings and contributes to the leadership vision for the building.
• Provides leadership to the entire building team including setting clear expectations, giving direction, mentoring.
• Participates in talent management including coaching and corrective action process, interviewing and hiring process, and monthly 1 on 1 meetings.
• Performs opening and closing responsibilities including carrying keys, using the alarm code, and responding to alarm calls when the building is closed.
• Conducts routine safety procedures, including screening questions, temperature checks, safety assessment observations, and action planning.
• Responds to immediate safety and employee concerns while serving as the single point of contact within the facility.

Basic Qualifications

• One year of operations experience or leadership experience
• Ability to multitask in a fast-paced environment
• Beginner level proficiency with all Microsoft Office Suite software applications (i.e. Outlook, Word, Excel, and PowerPoint)
• Ability to work in a team environment
• Ability to work a flexible schedule including holidays, nights, and weekends
4 days ago