Company Description
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients.
Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops.
May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
- Provide customer support for designated equipment
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Complete all administrative tasks associated with each call as documented in established policies and guidelines
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
- Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
- Report all activity in an accurate and timely manner
- Understand all Safety policies and guidelines and work within the guidelines of policies daily
- Additional requirements may exist if offer of employment is extended
- Other duties may be assigned to meet business needs
Qualifications
Education and Experience :
- Typically requires technical school certification or equivalent and 0-2 years of relevant experience
- Previous customer service experience is a plus
Certifications and / or Qualifications :
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver’s License and reliable transportation with valid registration and adequate insurance
Skills :
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances, and occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
Dynamic PC Support
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. May support Desk Side applications and infrastructure. Provide customer support for designated equipment. ...
Senior IT Support Specialist
A company is looking for a Senior IT Support Specialist to manage IT support functions independently while collaborating with global team members. ...
IT Support Specialist
Communication skills - effective written and verbal communication skills are vital in this role, since IT specialists work directly with users and IT department personnel. Services Specialist position provides essential support services for employees, supervisors, and executive level staff within th...
Desktop Support in Farmington, Connecticut
Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Farmington, Connecticut. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support s...
Desktop & Depot Support Manager - Hartford, CT
Ensure all the client desktop support tasks are being done in a timely and efficient manner (Software Break Fix support, Image Loads, Asset Recovery, Asset Tagging, Printer Support, etc. Virtual Service Operations is searching for a Desktop & Depot Support Manager to join our team in Hartford, C...
Desktop support
Our client is currently seeking Desktop support. Knowledge of relevant software and hardware systems - Desktop application, desktop hardware,. Must have at least 5 years of experience as a desktop tech and good knowledge of Active Directory. Performs basic and moderately complex troubleshooting and ...
Desktop Support Technician
Our client is looking to bring on a Desktop Support Technician for a contract to hire opportunity. The ideal candidate will have 2+ years of desktop support experience preferably within a healthcare organization. ...
IT Technical Support Specialist (SAP)
We are looking for a value driven IT Technical Support Specialist - SAP User Provisioning to join our IT department’s Helpdesk team. This position provides leadership, knowledge and technical skills to support the company's SAP landscape and general IT support. IT Technical Support Specialist ...
Computer Repair Technician
Troubleshooting: Computer repair techs must be able to diagnose, repair and test computer problems as they arise. Dexterity: Computer repair techs use their hands to manipulate objects within the computer. Due to one our newest business launches with the largest retailer in the world; Wal-Mart our g...
IT Support Specialist - On-Site - Windsor, CT
IT Help Desk Specialist - full time, in-office role in Windsor, CT ***This is an on-site role - only local candidates will be considered***. The company is known for investing in its employees and promoting from within. Outstanding employee benefits including tuition reimbursement and a no-premium h...