Enrollment Coordinator / Continue Care CCRx

Job Description

Job Description

Overview

Remote

Continue CareRx Pharmacy provides a suite of services, including pharmacy, virtual nursing and pharmacist support, as well as coordination of health care resources such as home-based Primary Care, personal care services, home health and / or rehab. Whether patients are referred by a provider, a family or friend or after a discharge from a hospital or skilled nursing facility, we are with our patients every step of the way to ensure they receive the right care at the right time – when they need it most.

The Enrollment Coordinator works under the Continue CareRx, Director of Operations. Duties include assessing patient eligibility, patient education, and enrollment into the Continue CareRx Pharmacy. In-home visits conducted, as needed.

Qualified applicants must be :

Pharmacy Technician - Nationally Certified or Certified in the State

Medical Assistant

This is a remote opportunity, residing in the Central or Eastern time zones

Must have high speed internet

Schedule : Monday - Friday 9am - 5 : 30pm ET

Travel : 10%

We offer : DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life insurance benefits

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail / Closed-door environment

Responsibilities

• Proactively contact eligible patients to introduce and explain the Continue CareRx Pharmacy Program, ensuring they understand its benefits and assisting with their enrollment
• Address patient inquiries, provide program-specific information, and ensure timely follow-up to ensure optimal patient satisfaction
• Maintain an accurate record of patient interactions and enrollment statuses within the system, ensuring all data is up-to-date and compliant with company standards
• Participate in monthly Branch Director meetings to provide insights, report on program performance, and offer feedback for improvement
• Monitor and track key program metrics (e.g., enrollment numbers, retention rates), identifying trends and ensuring program goals are being met
• Report on outcomes and suggest initiatives for enhancing program effectiveness, collaborating with leadership on strategic improvements
• Serve as the primary point of contact between branch operations, program leadership, and field clinicians, ensuring clear communication and alignment on program goals and patient care
• Assist with staff meetings, case conferences, and other relevant discussions where program input or patient care insights are needed
• Provide field clinicians with guidance and support, helping to troubleshoot challenges related to patient enrollment and engagement
• Conduct in-home patient visits to facilitate the enrollment process where necessary, ensuring that patients who require additional support receive a personalized experience
• Collaborate with field teams to coordinate visits, ensuring a smooth and efficient patient onboarding process
• Deliver outstanding customer service to both internal (branch leadership, clinicians, staff) and external (patients, families) customers in alignment with PharMerica’s values
• Handle any patient concerns or issues with professionalism and care, escalating to management when appropriate
• Perform other tasks as assigned by management, including special projects, as needed to support branch and program success

Qualifications