Manager, Content Services

$100000 - $120000

Application Deadline : 9 / 18 / 2024

Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

JOB DESCRIPTION

This position requires an advanced knowledge of ReferenceConnect products, production procedures, and practices to maintain product integrity.

It also requires effective communication skills, the ability to resolve conflicts in a timely and appropriate manner, ability to handle confidential issues or material, and requires the ability to organize workloads to meet strict deadlines.

Core Requirements and Responsibilities :

Develop departmental goals, performance objectives and annual budget.

Be able to take on new products.

Make sure new and updated content is added to the library in a timely manner.

Coordinate and ensure processing standards are followed and maintained.

Maintain quality checks on all content going into the library prior to the build process.

Restructure library content (TOCS) as necessary.

Mentor production team managers when needed.

Effectively and fairly communicate as an established leader.

Respond to Support relative to user issues.

Perform other duties as required.

Knowledge, Skills, and Abilities :

Holds Themselves and Others Accountable - understands linkages between job responsibilities and overall organization goals and needs;

takes ownership for personal decisions and actions; sets standards for accountability and ownership for team members.

Leading and Developing Others - develops and uses effective strategies and interpersonal skills to influence and guide others toward accomplishment of specific goals;

creates and fosters continuous learning environment for team members.

Teamwork - willingly cooperates and works collaboratively toward solutions to accomplish Vertafore’s objectives.

Reputational Leadership - acts in accordance with standards for ethical judgment which are consistent with Vertafore’s stated values.

Acts with courage to challenge questionable business practices.

Adaptability / Open to Change - responds to change with a positive attitude and willingness to learn new ways to accomplish objectives.

Creativity and Innovation - generates novel and valuable ideas to develop new or improved processes, methods, products, or services.

Customer Focus - dedicated to meeting and exceeding customer expectations; acts with the customer in mind; demonstrates commitment to delivering quality solutions;

maintains effective customer relationships.

Drive for Results - demonstrates concern for achieving or surpassing objectives; shows passion for improving delivery of services with a commitment to continuous improvement.

Displays Good Judgment - makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Qualifications :

Have an intense passion for technology and solutions design

Bachelor's degree or equivalent related experience.

Have proven track record in leading architecture, design, development and operations of enterprise scale web delivery platforms, products and services in a high performance and high-availability SaaS environment

Can interact with customers to gather insights and translate technical concepts

Have an ability to influence across and at all levels of the organization

Think strategically to help drive features and services for short and long-term growth

Can create a fun, fast paced, motivating and rewarding environment for their teams and the organization

Attract, build and retain a highly engaged and capable development teams that can deliver on our technology and business strategies

Think End-to-End by connecting all the pieces of the business (development, product management, QA, operations, etc.) to deliver the features to delight the customer while leveraging all available assets

Provide strong people management : attracting, retaining, inspiring and growing individuals; demonstrate a passion for people development and mobility

Additional Requirements and Details :

Travel required up to 10% of the time.

Ability to work remote with a stable internet connection on an as needed basis.

Located and working from an office location (when required)

Occasional lifting and / or moving up to 10 pounds.

Frequent repetitive hand and arm movements required to operate a computer.

Specific vision abilities required by this job include close vision (working on a computer, etc.).

Frequent sitting and / or standing.

THE VERTAFORE STORY

Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry.

Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes.

Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight right when customers need it most.

We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology.

By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

• Bias to Action : We're united by an innate drive to take action and make a difference in the technology and insurance spaces.
• Win Together : We work together as one team, showing empathy and respect along the way.
• Show Up Curious : We work to challenge one another to push boundaries and think beyond the box.
• Say It, Do It : We honor every one of our commitments because integrity is important to us.
• Customer Success is Our Success : We cultivate authentic relationships and follow up by actively listening to their needs.
• We Love Insurance : We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.