Client Services Specialist

Description

THE COLUMBIA SAFETY FAMILY OF COMPANIES IS HIRING CLIENT SERVICES ROLES!

Our group is leading change in industrial distribution through tenacity, technology, and hard work. Together our international team makes up an exciting, high-growth powerhouse with a global headquarters in Columbia, MO.

We are setting the standard in our niche and we continue to lead the way for our stakeholders by leveraging the training, integrity, and passion of our teammates.

Our Client Services Specialists are not a call center , these teammates are highly trained and are the first point of contact for our global clientele.

This is not the typical Client Services role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients.

Requirements for success as part of our elite Client Services team :

• React swiftly and competently to inbound sales opportunities and actively address client needs
• Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-up
• Obtain Gear Expert® level knowledge of product lines and internal procedures
• Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
• Provide customer feedback to internal parties, continually improving our approach to excellence

Ideal candidate qualities include :

• The desire to work with people continuously and to be a problem solver
• Fluency with technology
• Excellent personal, as well as written and oral communication skills
• Strong organizational skills
• Autonomous decision-making and problem resolution skills
• The desire to be part of a team and to be a high-performer

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being.

Some of our benefits :

• Health, Vision & Dental Insurance with company contributions
• Company HSA Contributions
• Add On Insurance Options : Accident, Short Term Disability, etc.
• Free Employee Assistance Program : 24 / 7 access
• Paid Vacation : Balance Increases with Tenure
• Sick Time : Use for yourself or family members
• Volunteer Paid Time Off : Give back to our community & get paid!
• Flexible Scheduling Options depending on role
• 401k Matching Options with no Vesting Requirements
• Bonus options depending on role
• Free snacks, on-site gym, and a slide!

Our family of companies is a global team leveraging diverse talents and backgrounds to create an inclusive and successful work community.

We are making things happen every day and if you want to build a career where you provide critical work as part of a growth-minded and motivated team, the Columbia Safety group is the right team for you!

Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

The Columbia Safety family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.

The Columbia Safety & Supply family of companies is a group of global industrial distributors focusing on safety equipment, tools, and gear for at-height industries and commercial users.

Our success is fueled by a tenacious team of 200, headquartered in the United States, with locations strategically placed in Missouri, Georgia, Texas, California, New York & Ontario.

We are a high-reaching group of industry professionals focusing our energies on staying ahead for the competitive markets we serve.

We train our employees to be Gear Experts that provide solutions to industry experts, and we partner with some of the most recognized brands on the planet.

We are an INC Magazine Best Place to Work and an INC 500 company. We are seeking high performers with a drive for producing top-notch work with excellent attention to detail.

Our team has built an energetic and motivating work environment - we take pride in creating a workspace where you can succeed and have a good time while doing it.

Our teammates enjoy perks like

• Growing group of companies with a stable work environment
• Health Insurance Benefit Options
• Paid Time Off
• Volunteer Paid Time Off
• Paid Bereavement
• Philanthropic opportunities in our communities
• A collaborative, high-performing team culture
• Consistent / set work hours, Monday-Friday, no weekends
• Valuable work that is critical to the success of the team
• Opportunities to have a voice in how things get done

Strong connections between teammates in our business allows dedication to our mission and supports each employee’s personal goals.

Coupling internal development with the recruitment of external candidates means we always have the most talented and diverse team possible.

We believe that combining diverse talents and backgrounds to create an inclusive and successful work community is the key to long-term success.

If you are looking to be part of a structured and motivated team where you are valued for the quality work you provide, our family of companies is the right group for you!

Learn more about our brands :

GME Supply is a global distributor of fall protection, lifting & rigging gear, safety equipment, niche electronics, and safety supplies for industrial clients in the markets of tower, oil and gas, wind generation, confined space, search & rescue, and more.

Columbia Safety is a industrial distribution company focused on regional and national clients in industries like general contracting, construction, steel, concrete, HVAC, etc.

SafetyLMS is a training company focused on the education and safety of those working at height. The SLMS portfolio boasts a flexible calendar and long-standing industry trainers for exceptional in-person, on-site, online, and white paper training offerings.

We work with clients to develop a program that meets the needs of our clients and industry demands.

GME Wireline focuses on the fiber cabling and connections aspect of working at height- including those working on cell phone towers, local municipalities, etc.

This portfolio brand is a long-standing provider for the niche demands of the underground and leave behind pieces of the at-height industries that keep us connected.

Gearcor teammates are providing customized workwear and safety clothing connections to the at-height industries we serve.

Providing Arc-flash and FR-rated apparel, footwear programs, and custom logo workwear. This team provides specialized options that keep clients safe while adding value through client branding - keeping their employees recognizable as industry leaders in their fields.

Specifically, this team focuses its expertise on serving global wind energy clients and their niche demands.

Team1 is a group of experts traveling North America providing professional rescue and safety training. This group continually earns the honor of being the preferred and primary trainer for industry-leading Wind Energy clients throughout Canada.

These experts are focused on expansion in order to become this same quality resource for similar markets in the US.

We train our employees to be experts that provide solutions to industry experts, and we partner with some of the most recognized brands on the planet.

Applications are being taken exclusively online for this role, we look forward to learning about the ways that we may work together and how your talents will contribute to the vision of our organization!

Job descriptions are not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for a job.

Duties, responsibilities, and activities may change at any time with or without notice.