Complaint Investigator

Job Description

Purpose

Describe the primary goals, objectives or functions or outputs of this position.

To work with AbbVie's Global Quality Organization to complete pharmaceutical, medical device and combination product complaints.

Responsibilities

List up to 10 main responsibilities for the job. Include information about the accountability and scope.

• Responsible for implementing and maintaining the effectiveness of the Quality System
• Support to ensure all Quality goals are met and all practices and procedures comply with Company policies and applicable regulations
• Ensure investigations of plant events are completed thoroughly and documented accurately and are included in the plant Complaint system
• Perform product impact analyses for plant events and place product on QA hold, when appropriate
• Maintain an effective liaison and cooperative relationship with other Quality areas and departments within the plant

Qualifications

• Bachelor's degree, preferably in Biology, Chemistry or Engineering
• 2+ years of overall experience in Manufacturing, Quality or Engineering
• Good verbal and written communication skills
• Good problem solving and analytical skills
• Good interpersonal relations / communication skills
• Good negotiation skills
• Knowledge of Quality / Compliance management as well as regulations and standards affecting API, Bulk Drug or Finished Goods manufacturing

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law :

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position.

Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range.

This range may be modified in the future.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical / dental / vision insurance and 401(k) to eligible employees.

This job is eligible to participate in our short-term incentive programs.

Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.

It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https : / / www.abbvie.com / join-us / equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more :

https : / / www.abbvie.com / join-us / reasonable-accommodations.html