SUMMARY :
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
The IT Support Specialist will be responsible for being the main point of contact full time for all IT-related matters, providing efficient and effective support to employees both on-site and remotely.
RESPONSIBILITIES :
- Serve as the main point of contact for all IT-related matters, providing efficient and effective support to employees both on-site and remotely.
- Maintain an accurate inventory of IT equipment and supplies, ensuring availability and prompt replacement as needed.
- Assist with driving processes to improve IT operations, streamline workflows, and enhance overall efficiency.
- Diagnose and resolve technical hardware and software issues.
- Collaborate with Human Resources to manage all onboarding / offboarding processes.
- Respond promptly to employee inquiries and requests related to IT, ensuring effective communication and prompt resolution of issues.
- Provide dedicated IT support for executive meetings, ensuring proper setup of equipment and reliable Wi-Fi for priority meetings.
- May be responsible for additional duties as assigned
QUALIFICATIONS :
- Must be based in Los Angeles and willing to commute to the office as needed.
- High School Diploma and / or Bachelor’s Degree in Computer Science, Information Technology or a related field.
- 2+ years desktop, laptop and server equipment experience.
- 2+ years applications and macOS and Windows operating systems experience.
- Familiarity with Google Workspace, Slack, and other collaboration tools.
- Strong troubleshooting skills and the ability to analyze and resolve complex network issues.
- Excellent verbal and written communication.
- Ability to prioritize and handle tasks with urgency as needed.
- Ability to work independently without much supervision.
PAY SCALE :
$28.00 - $30.00 / hour
Create Music Group is an equal opportunity employer dedicated to diversity and inclusion. We invite qualified candidates to apply by submitting a resume and / or a cover letter that highlights how they can contribute to the company's strategic and operational goals.
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